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SkyConnect
Getting Started
15
[SkyConnect] Can we use a registered domain hosted with another service provider?
[SkyConnect] How much time will it take in shifting from our existing mail server to the SkyConnect servers?
[SkyConnect] What all activities will be involved for go live?
[SkyConnect] How to test MX entries of a from a Linux desktop?
[SkyConnect] How to Test current MX record in windows machine?
See all 15 articles
Login
3
[Mail] User is unable to login to his account using the web client (Baya V3/V2)
[Mail] User's account password needs to be reset
[Mail] User's account has been locked out
SecureMailFlow Management
17
[SecureMailFlow] Blacklist domain
[SecureMailFlow] Whitelist domain
[SecureMailFlow] Blacklist user
[SecureMailFlow] Whitelist user
[SecureMailFlow] End users are getting mail from Trend Micro with subject having text "quarantined spam"
See all 17 articles
Mail flow problems
7
[Mail] End users cannot send mail
[Mail] Mail from an external sender is not received
[Mail] Unable to send a mail to a external user
[Mail] Mail from another user on my domain is not received by me
[Mail] Unable to send a mail to another user on the same domain
See all 7 articles
Email access via Desktop & Mobile clients
11
[Mail] Unable to view mail on a desktop client
[Mail] How to configure email access from mobile
[Mail] Unable to view attachments
[Mail] Frequent IMAP folder Synchronizations in Outlook
[Mail] Password pop-ups in Outlook or other desktop email clients
See all 11 articles
Mail flow configurations
3
[Mail] How do I block a user from receiving mail
[Mail] How do I block a user from sending mail
[Mail] Configuration for sending mail via an application
Provisioning
6
[Mail] Add/Provision domains
[Mail] Add/Provision users
[Mail] Delete users
[Mail] Delete domains
[Mail] Create groups or distribution lists
See all 6 articles
Reports
3
[Mail] How do I get the list of all users in the domain
[Mail] How do I get the list of all active users
[Mail] [Report] I have deleted users, but they are still present in the storage user report.
Backup
4
[Mail] How do I backup a user's mailbox
[Mail] How do I export the mails from a desktop client
[Mail]Why I should not use the POP option to get a backup of a mail box?
[Mail] Why I should not use the IMAP option to get a backup of a mail box?
Calendar
2
[Calendar] How do I sync calendar information across devices
[Calendar] How do I share my calendar
Address Book
1
[Address Book] How do I access the Global Address book from my mobile
Security
6
[Mail] How to secure my domain from phishing and ransom-ware attacks
[Mail] Captcha enable/disable option under customization tab in Admin panel is not working
[Mail] Unable to configure custom links on the login page using customization tab in Admin panel
[Mail] Intangible/Invisible Network Obstacles
[Mail] Mithi solutions support TLS 1.2 as per PCI security standards council mandate
See all 6 articles
SkyConnect Billing
2
[Billing] How to reduce the cost of the SkyConnect bill ?
Any exported mail from SkyConnect is chargeable?
Integration and Co-existence Setup
15
[SkyConnect] Can we have AD authentication for the SkyConnect domains?
[SkyConnect] How to create local archives in a desktop client?
[SkyConnect] How will mail flow for Groups or distribution lists on SkyConnect and O365 ?
[SkyConnect] Are outgoing mail checked for spam?
[SkyConnect] In case of multiple domains, do we need configure connectors for each domain?
See all 15 articles
Mass Mailing
6
[Mail] Can we restrict the users from sending the mail to a distribution list(group) which they are member of and they should only be able to receive the mail which was sent on that group.
[Mail] What are the limits on sending mail?
[Mail] What is the difference between total messages per day and total recipients per day?
[Mail] How do I mark a user as a power user?
[Mail] What happens when a user crosses the limits?
See all 6 articles
Storage Management
5
[Mail] The Storage usage on my domain has crossed the limits we had set. How do we get it back within limits without impacting the productivity.
[Mail] The leave copy on server setting on the POP client has been changed. However, the user's storage used is is not reducing.
[Mail] We have configured the Save to Sent Items setting for POP users. Will the "leave copy on server" setting automatically delete mail from the Sent Items folder on the server?
[Mail] We have configured the Auto mail deletion feature. However the mailstore size has not reduced.
[Mail] I have deleted users, but they are still present in the storage user report.
Administration
1
[Mail] Compatibility of SkyConnect with desktop, mobile clients and browsers
Vaultastic
Login
5
[Vaultastic] User unable to login to his account
[Vaultastic] Reset user’s account password
[Vaultastic] User's account is locked
[Vaultastic] Users unable to reset password using the Forgot password app
[Vaultastic] My vaults are growing large causing performance issues
Archive Live mail flow
8
[Vaultastic] Unable to configure my domain for live archiving
[Vaultastic] Mails are not archiving on Vaultastic
[Vaultastic] I have setup live mail archiving on my O365 domain, but the delivery is failing.
[Vaultastic] Need to enable archiving for a Distribution list in Exchange
[Vaultastic] Users can't see any mail for a specified period
See all 8 articles
Provisioning
12
[Vaultastic] Need to add few more users on Vaultastic. How to enable archiving for these users?
[Vaultastic] How many domains can I create on Vaultastic?
[Vaultastic] Users need to be provisioned automatically
[Vaultastic] What will be the name of my domain on Vaultastic?
[Vaultastic] Pre-requisites for archiving to start
See all 12 articles
Auto user provisioning
9
[Vaultastic] When should I enable auto user provisioning?
[Vaultastic] When is auto user creation triggered?
[Vaultastic] What does Enable Selective Archiving option do?
[Vaultastic] How do I configure auto user creation?
[Vaultastic] How much time will it take to automatically create a user on Vaultastic?
See all 9 articles
Search
1
[Vaultastic] Allow users to search mail through other accounts using eDiscovery
Deleting Vaultastic accounts & mail
3
[Vaultastic] Can I delete a Vaultastic account?
[Vaultastic] What should I ensure before deleting a Vaultastic account?
[Vaultastic] Can I delete mail from any account?
General
35
[Vaultastic] Is cross-domain archiving supported?
[Vaultastic] Can I upload legacy email data?
[Vaultastic] I have exported data from Vaultastic. But have not received the data
[Vaultastic] How are distribution lists handled?
[Vaultastic] Does Vaultastic support message or attachment stubbing?
See all 35 articles
Vaultastic Billing
0
Migration from Vaultastic V3 to Vaultastic V4
6
[Vaultastic] Why Vaultastic V4?
[Vaultastic] What are the significant changes in this migration to Vaultastic V4?
[Vaultastic] Now that the user-based plans (Continuity, Tracer, and Durability) with capped storage are discontinued, what is the pricing model for Vaultastic V4?
[Vaultastic] How does Vaultastic V4's new plan address all the functionality I had with the earlier plans?
[Vaultastic] What happens to my ongoing contract for Vaultastic?
See all 6 articles
Vaultastic V4
General
1
[Vaultastic V4] What is the difference between Vaultastic V4 and V3
Vaultastic V3
General
8
[Vaultastic V3] The data export from the Archive view of the Self Service Portal of Vaultastic is not working
[Vaultastic V3] Problems using the Archive view
[Vaultastic V3] Can see user's mail in the Archive view but can't find mail using the eDiscovery interface.
[Vaultastic V3] Users can't see any mail in the Archive view or using the eDiscovery interface
[Vaultastic V3] Users can't find any mail / can find very few mail for another user using the eDiscovery interface.
See all 8 articles
Uploading legacy email data
2
[Vaultastic V3] Does the retention policy of a Vaultastic plan apply to legacy data?
[Vaultastic V3] Is there any limit on the amount of historical data I can upload?
Retrieving/ Downloading data
1
[Vaultastic V3] Can I download data from Vaultastic?
LegacyFlo
General
24
[LegacyFlo] What can I do with the LegacyFlo application?
[LegacyFlo] How do I get an account on the application?
[LegacyFlo] Can't start jobs to migrate from GMail
[LegacyFlo] What are the different request types supported?
[LegacyFlo] How do I import EML data into Outlook or convert it to PST
See all 24 articles
AWS S3
13
[LegacyFlo] Why does LegacyFlo require a S3 bucket?
[LegacyFlo] Do I need to create my own S3 bucket or can Mithi provide one?
[LegacyFlo] Which region should the S3 bucket be in?
[LegacyFlo] What is a AWS S3?
[LegacyFlo] Why do I need an S3 with LegacyFlo?
See all 13 articles
Uploading Data File to S3 bucket
1
[LegacyFlo] I am unable to upload PST/EML/MBOX file using the S3 browser
S3 Browser
1
[LegacyFlo] I dont have S3 browser on my machine. How to install it?
Using S3 Browser
10
[LegacyFlo] What is S3 Browser?
[LegacyFlo] What are the credentials to access S3 bucket?
[LegacyFlo] How to configure the S3 browser on your machine and create an external bucket?
[LegacyFlo] How to start working with S3 Browser?
[LegacyFlo] How to upload email data files to S3 bucket using S3 Browser?
See all 10 articles
LegacyFlo Billing
2
[LegacyFlo] Why is the LegacyFlo service available for the Pay Per Use agreement only? When is the LegacyFlo service required? Is it one time or frequent?
[Billing] Why is the import and export of data not part of my contract subscription?
Migrating Data Files from S3 bucket to Vaultastic
10
[LegacyFlo] Why do I have to upload the files to an S3 bucket?
[LegayFlo] How do I upload the files from which data has to be imported?
[LegacyFlo] Why do the EML/MBOX files have to be in a zip format?
[LegacyFlo] Do PST files have to be in a zip format?
[LegacyFlo] What is the maximum size of a ZIP file that can be converted?
See all 10 articles
Billing
General Queries
6
[Billing] Will I receive a separate monthly bill for each product?
[Billing] How and when will the invoice be sent?
[Billing] Can an organization purchase different products services with various payment agreements?
[Billing] Can payment agreements be changed?
[Billing] How do we confirm the usage?
See all 6 articles
Monthly excess storage and extra users
16
[Billing] I've been your customer for a while, then why am I getting this bill now?
[Billing] What is GB-day?
[Billing] I have purchased storage per user as part of my subscription. Is each of my users using excess storage?
[Billing] Can I get a detailed report about the storage consumption by my users?
[Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?
See all 16 articles
Mithi Account
General
3
What is MyAccount at Mithi? Who can access the MyAccount?
Which email id is ideal for accessing the MyAccout at Mithi ?
What will be the impact if you confirm to change the login id to access MyAccount?
Contacts and Roles
11
[Mithi Account] I changed the tech contact using the Mithi Account, but I can't log in to the SkyConnect/Vaultastic Admin Panel using the new ID.
[Mithi Account] I changed the tech contact using the Mithi Account but I can't login to the Trend console using the new ID.
[Mithi Account] I changed the tech contact, but I can't login to LegacyFlo using the new ID.
[Mithi Account] I changed the Billing contact, but the license organization name still shows the old id.
[Mithi Account] Why can't I change the license organization name. The email id is no longer valid.
See all 11 articles