Customer Support

General 4

• What is MyAccount at Mithi? Who can access the MyAccount?
• Which email id is ideal for accessing the MyAccout at Mithi ?
• What will be the impact if you confirm to change the login id to access MyAccount?
• Escalation Matrix

Contacts and Roles 11

• [Mithi Account] I changed the tech contact using the Mithi Account, but I can't log in to the SkyConnect/Vaultastic Admin Panel using the new ID.
• [Mithi Account] I changed the tech contact using the Mithi Account but I can't login to the Trend console using the new ID.
• [Mithi Account] I changed the tech contact, but I can't login to LegacyFlo using the new ID.
• [Mithi Account] I changed the Billing contact, but the license organization name still shows the old id.
• [Mithi Account] Why can't I change the license organization name. The email id is no longer valid.

See all 11 articles

General 11

• [Vaultastic V4] Unable to access the Inactive store from Vaultastic V4
• [Vaultastic V4] What is the difference between Vaultastic V4 and V3
• [Vaultastic V3] Users can't see any mail in the Archive view or using the eDiscovery interface
• [Vaultastic V4] How to download data from Vaultastic Active Store?
• [Vaultastic V4] As an administrator, can I search through a user's data on the Active Store?

See all 11 articles

Retrieving/ Downloading data 2

• [Vaultastic V4] Can I download data from Vaultastic?
• How to enable export to PST for a vault?

General 1

• [Vaultastic V3] Problems using the Archive view

Uploading legacy email data 0

Monthly excess storage and extra users 16

• [Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?
• [Billing] Can I pay my extra usage bill at the end of my contract as I will not get the additional payment approval during the contract? Our excess storage usage is minimal can I club them together?
• [Billing] [I purchased a block of storage for my organization at the start of my contract, then why am I getting an excess storage bill for the month?
• [Billing] I've been your customer for a while, then why am I getting this bill now?
• [Billing] What is GB-day?

See all 16 articles

General Queries 9

• [Billing] Can payment agreements be changed?
• [Billing] Different payment methods available
• [Billing] How do we confirm the usage?
• [Billing] How and when will the invoice be sent?
• [Billing] How can I review my usage before I receive the invoice so I can reduce the unnecessary usage?

See all 9 articles

Calendar 3

• [Calendar] How do I sync calendar information across devices
• [Calendar] How do I share my calendar
• SSL/TLS error while accessing Application Manager

Inpremise servers 0

Mass Mailing 9

• [Mail|Mass-mailing] Best case practices for bulk mail
• [Mail] What is the difference between total messages per day and total recipients per day?
• [Mail] What happens when a user crosses the limits?
• [Mail] Can we restrict the users from sending the mail to a distribution list(group) which they are member of and they should only be able to receive the mail which was sent on that group.
• [Mass Mailing] Different ways to send bulk mail

See all 9 articles

Integration and Co-existence Setup 15

• [SkyConnect] How to create local archives in a desktop client?
• [SkyConnect] Can we have AD authentication for the SkyConnect domains?
• [SkyConnect] Do we need to create sub-domains for the co-existence setup?
• [SkyConnect] How will mail flow for Groups or distribution lists on SkyConnect and O365 ?
• [SkyConnect] Can O365 user share documents in One drive with SkyConnect users? Can SkyConnect user access one drive?

See all 15 articles

Administration 2

• [Mail] Compatibility of SkyConnect with desktop, mobile clients and browsers
• Set Email Forwarding

Address Book 2

• [Address Book] How do I access the Global Address book from my mobile
• [Address Book] How to export contacts as CSV?

Email access via Desktop & Mobile clients 25

• [Mail] How to configure email access from mobile
• [Mail] Unable to view mail on a desktop client or baya
• [Mail] Unable to view attachments
• [Mail] Frequent IMAP folder Synchronizations in Outlook
• [Mail| Outlook] Mail search issue in outlook

See all 25 articles

Storage Management 5

• [Mail] We have configured the Auto mail deletion feature. However the mailstore size has not reduced.
• [Mail] The Storage usage on my domain has crossed the limits we had set. How do we get it back within limits without impacting the productivity.
• [Mail] The leave copy on server setting on the POP client has been changed. However, the user's storage used is is not reducing.
• [Mail] We have configured the Save to Sent Items setting for POP users. Will the "leave copy on server" setting automatically delete mail from the Sent Items folder on the server?
• [Mail] I have deleted users, but they are still present in the storage user report.

Security 6

• [Mail] Unable to configure custom links on the login page using customization tab in Admin panel
• [Mail] Intangible/Invisible Network Obstacles
• [Mail] Captcha enable/disable option under customization tab in Admin panel is not working
• [Mail] Internet Service Providers blocking SMTP port 25
• [Mail] Mithi solutions support TLS 1.2 as per PCI security standards council mandate

See all 6 articles

SecureMailFlow Management 88

• [SecureMailFlow] What is the difference between SpamTitan and Trend HES?
• [SecureMailFlow|SpamTitan] Blacklist domain
• [SecureMailFlow|SpamTitan] I want to report spam
• [SecureMailFlow] What is a false positive and a false negative?
• [SecureMailFlow] Can SkyConnect control mail from legitimate ids which masquerade someone else?

See all 88 articles

Migration From Baya V3 to Baya V4 0

Login 7

• [Mail] User's account has been locked out
• [Mail|Baya| Blank Page] Mails not loading on Webmail
• [Mail] User is unable to login to his account using the web client (Baya V3/V2)
• [Mail|Baya|2FA] Already registered user is prompted to register for 2FA again
• [Mail] User's account password needs to be reset

See all 7 articles

Reports 4

• [Mail] [Report] I have deleted users, but they are still present in the storage user report.
• [Mail] How do I get the list of all active users
• [Mail] How do I get the list of all users in the domain
• [Mail] [User reports] How do I get Active users of domain

Mail flow problems 12

• [Mail] I occassionally receive bounce messages for mail I never sent
• [Mail| Incoming] Mail from an external sender is not received
• [Mail] End users cannot send mail
• [Mail] Mail from another user on my domain is not received by me
• [Mail] Unable to send a mail to a external user

See all 12 articles

Getting Started 16

• [SkyConnect] How to test MX entries of a from a Linux desktop?
• [SkyConnect] What will happen if the mail comes to old setup in transition period?
• [SkyConnect] How much time it will take to reflect the new DNS records?
• [SkyConnect] What all activities will be involved for go live?
• [SkyConnect] What all activities will be involved for go live?

See all 16 articles

Migration From Baya V2 to Baya V4 7

• [Mail] How to migrate Calendar events from Baya V2 to Baya V4?
• [Mail] How to migrate contacts from my Personal Address Book in Baya V2 to Baya V4?
• [Mail] How to migrate from Baya V2 to V4
• [Mail] How fields are mapped from VCF file to Baya V2 Personal Contacts?
• [Mail] How to export contacts from Baya V2 to CSV or VCF file?

See all 7 articles

Backup 4

• [Mail] Why I should not use the IMAP option to get a backup of a mail box?
• [Mail]Why I should not use the POP option to get a backup of a mail box?
• [Mail] How do I export the mails from a desktop client
• [Mail] How do I backup a user's mailbox

Provisioning 6

• [Mail] Delete domains
• [Mail] Add members to groups or distribution lists
• [Mail] Add/Provision domains
• [Mail] Add/Provision users
• [Mail] Delete users

See all 6 articles

SkyConnect Billing 2

• Any exported mail from SkyConnect is chargeable?
• [Billing] How to reduce the cost of the SkyConnect bill ?

Mail flow configurations 3

• [Mail] How do I block a user from sending mail
• [Mail] Configuration for sending mail via an application
• [Mail] How do I block a user from receiving mail

General 24

• [LegacyFlo] Why don't the counts in the source and destination match?
• [LegacyFlo] Can one organization have more than one account on the application?
• [LegacyFlo] Can I import historical data to a Vaultastic account after I have started live email archiving?
• [LegacyFlo] What are the different request types supported?
• [LegacyFlo] My GMAILOAUTH-S3-ZIP job failed due to error -Source IMAP access is disabled for your domain. What to do?

See all 24 articles

AWS S3 13

• [LegacyFlo] Why do I need an S3 with LegacyFlo?
• [LegacyFlo] How do I grant access to my S3 bucket to LegacyFlo for importing data to SkyConnect/Vaultastic from data files on the bucket?
• [LegacyFlo] My region is not listed here. Can Mithi provide support?
• [LegacyFlo] Do I need to create my own S3 bucket or can Mithi provide one?
• [LegacyFlo] What is a AWS S3?

See all 13 articles

Uploading Data File to S3 bucket 1

• [LegacyFlo] I am unable to upload PST/EML/MBOX file using the S3 browser

S3 Browser 1

• [LegacyFlo] I dont have S3 browser on my machine. How to install it?

LegacyFlo Billing 2

• [Billing] Why is the import and export of data not part of my contract subscription?
• [LegacyFlo] Why is the LegacyFlo service available for the Pay Per Use agreement only? When is the LegacyFlo service required? Is it one time or frequent?

Using S3 Browser 10

• [LegacyFlo] How to upload large sized files on S3 Browser?
• [LegacyFlo] What is S3 Browser?
• [LegacyFlo] How to make sure data is not corrupted traversing the network?
• [LegacyFlo] How to start working with S3 Browser?
• [LegacyFlo] How to retry uploading files on S3 browser?

See all 10 articles

Migrating Data Files from S3 bucket to Vaultastic 10

• [LegacyFlo] What is the maximum PST size that can be converted?
• [LegayFlo] How do I upload the files from which data has to be imported?
• [LegacyFlo] Does LegacyFlo support importing and converting NSF files?
• [LegacyFlo] Why do I have to upload the files to an S3 bucket?
• [LegcyFlo] When should I use a snowball to copy my data?

See all 10 articles

Search 1

• [Vaultastic] Allow users to search mail through other accounts using eDiscovery

General 35

• [Vaultastic] Is cross-domain archiving supported?
• [Vaultastic] Can I import historical data to a Vaultastic account after I have started live email archiving?
• [Vaultastic] How do I access the Admin Panel?
• [Vaultastic] Does Vaultastic support an IMAP connector to Google Apps?
• [Vaultastic] How are distribution lists handled?

See all 35 articles

Deleting Vaultastic accounts & mail 3

• [Vaultastic] Can I delete a Vaultastic account?
• [Vaultastic] What should I ensure before deleting a Vaultastic account?
• [Vaultastic] Can I delete mail from any account?

Archive Live mail flow 8

• [Vaultastic] Need to enable archiving for a Distribution list in Exchange
• [Vaultastic] I have journaling configured on O365 to archive mail to an inprem solution. Can I add one more rule to simultaneously archive to Vaultastic?
• [Vaultastic] Users can't see any mail for a specified period
• [Vaultastic] I have setup live mail archiving on my O365 domain, but the delivery is failing.
• [Vaultastic] How to configure multiple Google Workspace domains within the organization for archiving in Vaultastic?

See all 8 articles

Auto user provisioning 9

• [Vaultastic] How do I configure auto user creation?
• [Vaultastic] What will happen if the auto user creation fails if the number of users already present is equal to the licensed users ?
• [Vaultastic] What does Enable Selective Archiving option do?
• [Vaultastic] When is auto user creation triggered?
• [Vaultastic] Does an admin need to provision a user manually if there is a failure in the auto user provisioning process?

See all 9 articles

Provisioning 12

• [Vaultastic] How do I provision an additional domain?
• [Vaultastic] Need to add few more users on Vaultastic. How to enable archiving for these users?
• [Vaultastic] Pre-requisites for archiving to start
• [Vaultastic] Users need to be provisioned automatically
• [Vaultastic] How many domains can I create on Vaultastic?

See all 12 articles

Migration from Vaultastic V3 to Vaultastic V4 6

• [Vaultastic] Why Vaultastic V4?
• [Vaultastic] User login is not working after migration of my Vaultastic domain from Version 3 to Version 4
• [Vaultastic] Now that the user-based plans (Continuity, Tracer, and Durability) with capped storage are discontinued, what is the pricing model for Vaultastic V4?
• [Vaultastic] How does Vaultastic V4's new plan address all the functionality I had with the earlier plans?
• [Vaultastic] What are the significant changes in this migration to Vaultastic V4?

See all 6 articles

Vaultastic Billing 0

Login 5

• [Vaultastic] Users unable to reset password using the Forgot password app
• [Vaultastic] User unable to login to his account
• [Vaultastic] My vaults are growing large causing performance issues
• [Vaultastic] Reset user’s account password
• [Vaultastic] User's account is locked