Customer Support

Getting Started 16

• [SkyConnect] Can we use a registered domain hosted with another service provider?
• [SkyConnect] How much time will it take in shifting from our existing mail server to the SkyConnect servers?
• [SkyConnect] What all activities will be involved for go live?
• [SkyConnect] How to test MX entries of a from a Linux desktop?
• [SkyConnect] How to Test current MX record in windows machine?

See all 16 articles

Login 7

• [Mail] User is unable to login to his account using the web client (Baya V3/V2)
• [Mail] User's account password needs to be reset
• [Mail] User's account has been locked out
• [Mail|BayaV4] How to customise Baya V4 home page?
• [Mail] Spam mail sent from my account

See all 7 articles

SecureMailFlow Management 87

• [SecureMailFlow] What is the difference between SpamTitan and Trend HES?
• [SecureMailFlow|SpamTitan] Blacklist domain
• [SecureMailFlow|SpamTitan] Whitelist domain
• [SecureMailFlow|SpamTitan] Blacklist user
• [SecureMailFlow|SpamTitan] Whitelist user

See all 87 articles

Mail flow problems 11

• [Mail] End users cannot send mail
• [Mail| Incoming] Mail from an external sender is not received
• [Mail] Unable to send a mail to a external user
• [Mail] Mail from another user on my domain is not received by me
• [Mail] Unable to send a mail to another user on the same domain

See all 11 articles

Email access via Desktop & Mobile clients 24

• [Mail] Unable to view mail on a desktop client or baya
• [Mail] How to configure email access from mobile
• [Mail] Unable to view attachments
• [Mail] Frequent IMAP folder Synchronizations in Outlook
• [Mail] Password pop-ups in Outlook or other desktop email clients

See all 24 articles

Mail flow configurations 3

• [Mail] How do I block a user from receiving mail
• [Mail] How do I block a user from sending mail
• [Mail] Configuration for sending mail via an application

Provisioning 6

• [Mail] Add/Provision domains
• [Mail] Add/Provision users
• [Mail] Delete users
• [Mail] Delete domains
• [Mail] Create groups or distribution lists

See all 6 articles

Reports 3

• [Mail] How do I get the list of all users in the domain
• [Mail] How do I get the list of all active users
• [Mail] [Report] I have deleted users, but they are still present in the storage user report.

Backup 4

• [Mail] How do I backup a user's mailbox
• [Mail] How do I export the mails from a desktop client
• [Mail]Why I should not use the POP option to get a backup of a mail box?
• [Mail] Why I should not use the IMAP option to get a backup of a mail box?

Calendar 2

• [Calendar] How do I sync calendar information across devices
• [Calendar] How do I share my calendar

Address Book 2

• [Address Book] How do I access the Global Address book from my mobile
• [Address Book] How to export contacts as CSV?

Security 6

• [Mail] How to secure my domain from phishing and ransom-ware attacks
• [Mail] Captcha enable/disable option under customization tab in Admin panel is not working
• [Mail] Unable to configure custom links on the login page using customization tab in Admin panel
• [Mail] Intangible/Invisible Network Obstacles
• [Mail] Mithi solutions support TLS 1.2 as per PCI security standards council mandate

See all 6 articles

SkyConnect Billing 2

• [Billing] How to reduce the cost of the SkyConnect bill ?
• Any exported mail from SkyConnect is chargeable?

Integration and Co-existence Setup 15

• [SkyConnect] Can we have AD authentication for the SkyConnect domains?
• [SkyConnect] How to create local archives in a desktop client?
• [SkyConnect] How will mail flow for Groups or distribution lists on SkyConnect and O365 ?
• [SkyConnect] Are outgoing mail checked for spam?
• [SkyConnect] In case of multiple domains, do we need configure connectors for each domain?

See all 15 articles

Mass Mailing 9

• [Mail] Can we restrict the users from sending the mail to a distribution list(group) which they are member of and they should only be able to receive the mail which was sent on that group.
• [Mail] What are the limits on sending mail?
• [Mail] What is the difference between total messages per day and total recipients per day?
• [Mail] How do I mark a user as a power user?
• [Mail] What happens when a user crosses the limits?

See all 9 articles

Storage Management 5

• [Mail] The Storage usage on my domain has crossed the limits we had set. How do we get it back within limits without impacting the productivity.
• [Mail] The leave copy on server setting on the POP client has been changed. However, the user's storage used is is not reducing.
• [Mail] We have configured the Save to Sent Items setting for POP users. Will the "leave copy on server" setting automatically delete mail from the Sent Items folder on the server?
• [Mail] We have configured the Auto mail deletion feature. However the mailstore size has not reduced.
• [Mail] I have deleted users, but they are still present in the storage user report.

Administration 1

• [Mail] Compatibility of SkyConnect with desktop, mobile clients and browsers

Migration From Baya V2 to Baya V4 7

• [Mail] How to migrate contacts from my Personal Address Book in Baya V2 to Baya V4?
• [Mail] How fields are mapped from various CSV file2 to Baya V2 Personal Contacts?
• [Mail] How fields are mapped from VCF file to Baya V2 Personal Contacts?
• [Mail] How to import contacts into third party apps?
• [Mail] How to export contacts from Baya V2 to CSV or VCF file?

See all 7 articles

Migration From Baya V3 to Baya V4 0

Inpremise servers 0

Login 5

• [Vaultastic] User unable to login to his account
• [Vaultastic] Reset user’s account password
• [Vaultastic] User's account is locked
• [Vaultastic] Users unable to reset password using the Forgot password app
• [Vaultastic] My vaults are growing large causing performance issues

Archive Live mail flow 8

• [Vaultastic] Unable to configure my domain for live archiving
• [Vaultastic] Mails are not archiving on Vaultastic
• [Vaultastic] I have setup live mail archiving on my O365 domain, but the delivery is failing.
• [Vaultastic] Need to enable archiving for a Distribution list in Exchange
• [Vaultastic] Users can't see any mail for a specified period

See all 8 articles

Provisioning 12

• [Vaultastic] Need to add few more users on Vaultastic. How to enable archiving for these users?
• [Vaultastic] How many domains can I create on Vaultastic?
• [Vaultastic] Users need to be provisioned automatically
• [Vaultastic] What will be the name of my domain on Vaultastic?
• [Vaultastic] Pre-requisites for archiving to start

See all 12 articles

Auto user provisioning 9

• [Vaultastic] When should I enable auto user provisioning?
• [Vaultastic] When is auto user creation triggered?
• [Vaultastic] What does Enable Selective Archiving option do?
• [Vaultastic] How do I configure auto user creation?
• [Vaultastic] How much time will it take to automatically create a user on Vaultastic?

See all 9 articles

Search 1

• [Vaultastic] Allow users to search mail through other accounts using eDiscovery

Deleting Vaultastic accounts & mail 3

• [Vaultastic] Can I delete a Vaultastic account?
• [Vaultastic] What should I ensure before deleting a Vaultastic account?
• [Vaultastic] Can I delete mail from any account?

General 35

• [Vaultastic] Is cross-domain archiving supported?
• [Vaultastic] Can I upload legacy email data?
• [Vaultastic] I have exported data from Vaultastic. But have not received the data
• [Vaultastic] How are distribution lists handled?
• [Vaultastic] Does Vaultastic support message or attachment stubbing?

See all 35 articles

Vaultastic Billing 0

Migration from Vaultastic V3 to Vaultastic V4 6

• [Vaultastic] Why Vaultastic V4?
• [Vaultastic] What are the significant changes in this migration to Vaultastic V4?
• [Vaultastic] Now that the user-based plans (Continuity, Tracer, and Durability) with capped storage are discontinued, what is the pricing model for Vaultastic V4?
• [Vaultastic] How does Vaultastic V4's new plan address all the functionality I had with the earlier plans?
• [Vaultastic] What happens to my ongoing contract for Vaultastic?

See all 6 articles

General 2

• [Vaultastic V4] What is the difference between Vaultastic V4 and V3
• [Vaultastic V4] Unable to access the Inactive store from Vaultastic V4

Retrieving/ Downloading data 2

• [Vaultastic V4] Can I download data from Vaultastic?
• How to enable export to PST for a vault?

General 8

• [Vaultastic V3] The data export from the Archive view of the Self Service Portal of Vaultastic is not working
• [Vaultastic V3] Problems using the Archive view
• [Vaultastic V3] Can see user's mail in the Archive view but can't find mail using the eDiscovery interface.
• [Vaultastic V3] Users can't see any mail in the Archive view or using the eDiscovery interface
• [Vaultastic V3] Users can't find any mail / can find very few mail for another user using the eDiscovery interface.

See all 8 articles

Uploading legacy email data 2

• [Vaultastic V3] Does the retention policy of a Vaultastic plan apply to legacy data?
• [Vaultastic V3] Is there any limit on the amount of historical data I can upload?

General 24

• [LegacyFlo] What can I do with the LegacyFlo application?
• [LegacyFlo] How do I get an account on the application?
• [LegacyFlo] Can't start jobs to migrate from GMail
• [LegacyFlo] What are the different request types supported?
• [LegacyFlo] How do I import EML data into Outlook or convert it to PST

See all 24 articles

AWS S3 13

• [LegacyFlo] Why does LegacyFlo require a S3 bucket?
• [LegacyFlo] Do I need to create my own S3 bucket or can Mithi provide one?
• [LegacyFlo] Which region should the S3 bucket be in?
• [LegacyFlo] What is a AWS S3?
• [LegacyFlo] Why do I need an S3 with LegacyFlo?

See all 13 articles

Uploading Data File to S3 bucket 1

• [LegacyFlo] I am unable to upload PST/EML/MBOX file using the S3 browser

S3 Browser 1

• [LegacyFlo] I dont have S3 browser on my machine. How to install it?

Using S3 Browser 10

• [LegacyFlo] What is S3 Browser?
• [LegacyFlo] What are the credentials to access S3 bucket?
• [LegacyFlo] How to configure the S3 browser on your machine and create an external bucket​?
• [LegacyFlo] How to start working with S3 Browser?
• [LegacyFlo] How to upload email data files to S3 bucket using S3 Browser?

See all 10 articles

LegacyFlo Billing 2

• [LegacyFlo] Why is the LegacyFlo service available for the Pay Per Use agreement only? When is the LegacyFlo service required? Is it one time or frequent?
• [Billing] Why is the import and export of data not part of my contract subscription?

Migrating Data Files from S3 bucket to Vaultastic 10

• [LegacyFlo] Why do I have to upload the files to an S3 bucket?
• [LegayFlo] How do I upload the files from which data has to be imported?
• [LegacyFlo] Why do the EML/MBOX files have to be in a zip format?
• [LegacyFlo] Do PST files have to be in a zip format?
• [LegacyFlo] What is the maximum size of a ZIP file that can be converted?

See all 10 articles

General Queries 9

• [Billing] Will I receive a separate monthly bill for each product?
• [Billing] How and when will the invoice be sent?
• [Billing] Can an organization purchase different products services with various payment agreements?
• [Billing] Can payment agreements be changed?
• [Billing] How do we confirm the usage?

See all 9 articles

Monthly excess storage and extra users 16

• [Billing] I've been your customer for a while, then why am I getting this bill now?
• [Billing] What is GB-day?
• [Billing] I have purchased storage per user as part of my subscription. Is each of my users using excess storage?
• [Billing] Can I get a detailed report about the storage consumption by my users?
• [Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?

See all 16 articles

General 4

• What is MyAccount at Mithi? Who can access the MyAccount?
• Which email id is ideal for accessing the MyAccout at Mithi ?
• What will be the impact if you confirm to change the login id to access MyAccount?
• Escalation Matrix

Contacts and Roles 11

• [Mithi Account] I changed the tech contact using the Mithi Account, but I can't log in to the SkyConnect/Vaultastic Admin Panel using the new ID.
• [Mithi Account] I changed the tech contact using the Mithi Account but I can't login to the Trend console using the new ID.
• [Mithi Account] I changed the tech contact, but I can't login to LegacyFlo using the new ID.
• [Mithi Account] I changed the Billing contact, but the license organization name still shows the old id.
• [Mithi Account] Why can't I change the license organization name. The email id is no longer valid.

See all 11 articles