Customer Support

Refer to the topic of User Provisioning (Vaultastic V4/ V3) for details.

The mails received to Vaultastic will remain intact in the mail queue for 7 days. Please update your license by purchasing extra users or deleting unwanted ...

If you enable selecting archiving, then in the Skip Archiving for email ids list, you can specify the original email ids to be excluded from the auto user c...

When the primary mail server forwards or journals an inbound or outbound mail to Vaultastic. Auto user creation is not triggered when data is uploaded using...

No. The system will provision users automatically. If required an admin can provision users manually  (Choose your Vaultastic version V4/ V3).

Though there is a temporary failure in the auto user creation process on Vaultastic, mails received to Vaultastic remain intact in a mail queue for 7 days e...

The Automatic User Creation process on Vaultastic is in line. As an email is received on Vaultastic the user (sender/recipient) is created immediately. ...

If you plan to archive live mail for all the email ids on your primary domain, then you should enable auto user provisioning. This will save you the trouble...

Though the auto user creation property is disabled for your domain, mails received to Vaultastic will remain intact in the mail queue for 7 days. Later, on ...