Customer Support

Symptoms Emails are reaching Vaultastic, but vaults are not being created automatically. Live mail archiving has been configured, but emails are not appe...

Symptoms Administrators want to automate vault creation during live mail archiving. Possible Causes Manual vault provisioning is time-consuming for...

Symptoms Users want to know how quickly Vaultastic creates vaults automatically. Resolution Vaultastic creates vaults automatically after receiving ...

Symptoms Automatic vault provisioning fails temporarily. Possible Causes Temporary provisioning or processing issues. Resolution Vaultastic qu...

Symptoms Administrators are unsure whether manual intervention is required. Possible Causes Temporary vault creation failures. Resolution Vaul...

Symptoms Administrators want to exclude certain email addresses from archiving. Resolution Use the “Skip Archiving for email ids” list to skip email...