Customer Support

Login 6

• [Vaultastic] Users unable to reset password using the Forgot password app
• [Vaultastic] User unable to login to his account
• [Vaultastic] My vaults are growing large causing performance issues
• [Vaultastic] Reset user’s account password
• [Vaultastic] User's account is locked

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Search 1

• [Vaultastic] Allow users to search mail through other accounts using eDiscovery

General 45

• [Vaultastic] Is cross-domain archiving supported?
• [Vaultastic] Can I import historical data to a Vaultastic account after I have started live email archiving?
• [Vaultastic] How do I access the Admin Panel?
• [Vaultastic] Does Vaultastic support an IMAP connector to Google Apps?
• [Vaultastic] How are distribution lists handled?

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Deleting Vaultastic accounts & mail 3

• Can Emails Be Deleted from any Vaultastic Store?
• What are the best practices to be followed before deleting data from Vaultastic?
• How to delete a user’s data from Vaultastic?

Archive Live mail flow 8

• Live mail flow is not getting archived in Vaultastic
• Unable to Configure Live Mail Archiving on the primary mail servers
• How to configure journaling for two or more domains on M365
• How to configure routing rules for multiple domains on the Google Workspace.
• Microsoft 365 Live Mail Archiving Delivery Is Failing

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Auto user provisioning 6

• What will happen if the auto vault creation property of the domain is disabled?
• When Should Auto Vault Provisioning Be Enabled?
• How Long Does Automatic Vault Creation Take?
• What happens to email messages if there is a temporary failure in the auto vault provisioning process?
• Does an Administrator Need to Provision Vaults Manually After an Auto Provisioning Failure?

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Provisioning 12

• [Vaultastic] How do I provision an additional domain?
• [Vaultastic] Need to add few more users on Vaultastic. How to enable archiving for these users?
• [Vaultastic] Pre-requisites for archiving to start
• [Vaultastic] Users need to be provisioned automatically
• [Vaultastic] How many domains can I create on Vaultastic?

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Migration from Vaultastic V3 to Vaultastic V4 6

• [Vaultastic] Why Vaultastic V4?
• [Vaultastic] User login is not working after migration of my Vaultastic domain from Version 3 to Version 4
• [Vaultastic] Now that the user-based plans (Continuity, Tracer, and Durability) with capped storage are discontinued, what is the pricing model for Vaultastic V4?
• [Vaultastic] How does Vaultastic V4's new plan address all the functionality I had with the earlier plans?
• [Vaultastic] What are the significant changes in this migration to Vaultastic V4?

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Retrieving/ Downloading data 6

• [Vaultastic] Can I download data from Vaultastic?
• [Vaultastic] How to enable export from the eDiscovery interface of the Active Store?
• [Vaultastic] I cannot upload a file using the Open Store Application
• Deep store - data restore
• Download the Open Store file list in Vaultastic

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