Customer Support

To provision, an additional Vaultastic domain, raise a ticket to Help desk.

Symptoms I have enabled archiving for some users of my domain. I need to enable archiving for a few more users. Solution If you have enabled archivin...

To ensure that emails for users are archived you have to ensure the following: On Vaultastic server The user has an account or vault on Vaultastic. U...

If you plan to archive live mail for all the email ids on your primary domain, then you should enable auto user provisioning.  This will save you the troub...

You can create unlimited domains on Vaultastic.

The name of your Vaultastic domain will be a derivative of your primary domain name and is of the form <primary-domain>.vaultastic.com.  For example,...

On SkyConnect Enable archiving for the domain Enable archiving for each user  On Vaultastic Create the user account manually OR Turn on auto user...

The postmaster account is a system account that is automatically created for each Vaultastic domain. If you log in with the credentials of this account, you...

The number of users in a Vaultastic domain is limited by the number of licensed users for your organization. The total number of users across all your domai...

No, the postmaster account is a system account and is not counted as a licensed user.