Monthly excess storage and extra users

FAQs on monthly excess storage and extra users

[Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?
Sure you can. Refer to this document for strategies on how to clean up excess storage. But since data is normally very valuable, we advise against clean...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] Can I pay my extra usage bill at the end of my contract as I will not get the additional payment approval during the contract? Our excess storage usage is minimal can I club them together?
Ideally, you should update your contract to order for the extra quantities to avoid frequent small amounts of bills in the future. Clubbing the bills will ...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] [I purchased a block of storage for my organization at the start of my contract, then why am I getting an excess storage bill for the month?
Your block of storage is cumulative across all your users and domains (it's for your organization as a whole). To prevent disruptions in working when yo...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] I've been your customer for a while, then why am I getting this bill now?
We've been working on upgrading our systems to get visibility on the resource usage by our customers on the cloud.  Until we developed this system, and...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] What is GB-day?
Every day, you consume a certain amount of GB of storage.  This consumption changes as you transact mail, delete mail or mailboxes, etc.  The GB-day Quant...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] When I purchased your email solution, I thought we have unlimited quotas, then why am I receiving a bill for excess storage this month?
To subscribe to our cloud email solution, SkyConnect, you need to purchase licenses for the number of users and a cumulative block of storage. Your users co...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] When I have already paid upfront for the whole year for my set of users, why I am getting a bill for extra users this month?
To prevent disruptions in working or delays in provisioning new users when your pre-purchased resources run out, we do not stop any service for any of your ...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] For the excess storage billing, what happens if I buy more storage middle of the month?
The bill will reflect this. For every day's excess calculation, the storage purchased on that day will be used as a reference.
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] I have purchased storage per user as part of my subscription. Is each of my users using excess storage?
Together as an organization, you are exceeding your total purchased storage volume. Our systems have computed your total purchased volume by aggregating you...
Mon, 9 Jan, 2023 at 8:17 PM
[Billing] I have received an invoice for extra storage usage and have cleaned the usage. Will I still have to pay?
The invoice for extra storage usage will be for what you have already consumed in the previous month. If you have now cleaned up your storage usage, this wi...
Mon, 9 Jan, 2023 at 8:17 PM