Customer Support

Monthly excess storage and extra users 16

• [Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?
• [Billing] Can I pay my extra usage bill at the end of my contract as I will not get the additional payment approval during the contract? Our excess storage usage is minimal can I club them together?
• [Billing] [I purchased a block of storage for my organization at the start of my contract, then why am I getting an excess storage bill for the month?
• [Billing] I've been your customer for a while, then why am I getting this bill now?
• [Billing] What is GB-day?

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General Queries 9

• [Billing] Can payment agreements be changed?
• [Billing] Different payment methods available
• [Billing] How do we confirm the usage?
• [Billing] How and when will the invoice be sent?
• [Billing] How can I review my usage before I receive the invoice so I can reduce the unnecessary usage?

View all 9