Monthly excess storage and extra users : Customer Support

Monthly excess storage and extra users

FAQs on monthly excess storage and extra users

[Billing] Do I have the option to purchase another block of storage and add that to my cumulative storage in one go, rather than this monthly bill?

Sure, Please raise a ticket with the block of storage required. Our team will allocate that storage to you and send you a pro-rated bill to the end of your ...

Mon, 9 Jan, 2023 at 8:17 PM

[Billing] Can I get a detailed report about the storage consumption by my users?

If not already done, you can subscribe to the user quota report as described here.

Mon, 9 Jan, 2023 at 8:17 PM

[Billing] What if I use less storage than what I have bought?

You will still have to pay for the storage mentioned in the Contract payment agreement.

Mon, 9 Jan, 2023 at 8:17 PM

[Billing] I have purchased a subscription for 100 users for my organisation, but your bill this month suggests that we are using 110 users? Where can I get a list of these extra 10 users?

Refer to the FAQ Why am I getting this bill? Visit the admin panel, and view the list of users. Also, you can subscribe to receive an active users repo...

Mon, 9 Jan, 2023 at 8:18 PM

[Billing] What is this unit of measurement - User_day?

User_day says, "how many users were provisioned in the system that day." Since this can change day to day (e.g., you may add a few users on a spec...

Mon, 9 Jan, 2023 at 8:18 PM

[Billing] I didn't receive any notifications of these changes to the billing model. Can you point me to the resources which explain this change?

You can find more information about the changes to the billing model in the below resources, in line with the changes and announcements. Customer Co...

Mon, 9 Jan, 2023 at 8:18 PM