Email access via Desktop & Mobile clients

Issue related to Desktop and Mobile clients when accessing email

[Mail] How to configure email access from mobile
Configure settings to access your mailbox from  your desktop or mobile device  Reference Topics Mobile  Blue Mail on Android  Gmail on Android  K9 ...
Mon, 9 Jan, 2023 at 8:20 PM
[Mail] Unable to view mail on a desktop client or baya
Symptoms A user cannot view the content of an email using desktop email client or baya Possible Cause The anti-virus software installed on the desktop...
Mon, 9 Jan, 2023 at 8:20 PM
[Mail] Unable to view attachments
Symptoms Cannot see the attachment using a desktop client Possible Cause Attachment is blocked by anti-virus on user's machine Solution If you...
Mon, 9 Jan, 2023 at 8:20 PM
[Mail] Frequent IMAP folder Synchronizations in Outlook
Symptoms New mails are not getting downloaded in outlook Outlook hangs at folder synchronization when the user clicks on Send/Receive The account is con...
Mon, 9 Jan, 2023 at 8:20 PM
[Mail| Outlook] Mail search issue in outlook
If you experience any issue while searching for older emails in Outlook, it must be resolved by updating the Outlook configurations.  The problem arises fr...
Mon, 9 Jan, 2023 at 8:21 PM
[Mail] Unable to access mail using mobile/ desktop. Error: "Access is blocked"
Symptoms User receives "Access is blocked' message when accessing the mail account using mobile. However, the user can log in to the mail acco...
Mon, 9 Jan, 2023 at 8:21 PM
[Mail] How to test SMTP server using a telnet session (with or without authentication)
It is quite easy to test an SMTP server using the telnet program. On most computer systems, a connection can be established using the telnet command on the ...
Mon, 9 Jan, 2023 at 8:21 PM
[Mail] Password pop-ups in Outlook or other desktop email clients
Symptoms Users get password pop-ups in Outlook for IMAP or POP access Possible Causes Password entered is incorrect Network throttling for the email ...
Mon, 9 Jan, 2023 at 8:21 PM
[Mail] POP service is fast, then why is mail access so slow?
Live scenario: Many times, we get trouble tickets, announcing that the Mithi mail server has slowed down and is exhibiting high CPU utilisation and load. T...
Mon, 9 Jan, 2023 at 8:21 PM
Basic Authentication for POP and SMTP
Recently Microsoft published an article that the basic authentication for POP and SMTP won't be supported in outlook from 1st Oct 2022. https://techcom...
Mon, 9 Jan, 2023 at 8:21 PM