Customer Support

Configure settings to access your mailbox from  your desktop or mobile device  Reference Topics Mobile  Blue Mail on Android  Gmail on Android  K9 ...

Symptoms A user cannot view the content of an email using desktop email client or baya Possible Cause The anti-virus software installed on the desktop...

Symptoms Cannot see the attachment using a desktop client Possible Cause Attachment is blocked by anti-virus on user's machine Solution If you...

Symptoms New mails are not getting downloaded in outlook Outlook hangs at folder synchronization when the user clicks on Send/Receive The account is con...

If you experience any issue while searching for older emails in Outlook, it must be resolved by updating the Outlook configurations.  The problem arises fr...

Symptoms User receives "Access is blocked' message when accessing the mail account using mobile. However, the user can log in to the mail acco...

It is quite easy to test an SMTP server using the telnet program. On most computer systems, a connection can be established using the telnet command on the ...

Symptoms Users get password pop-ups in Outlook for IMAP or POP access Possible Causes Password entered is incorrect Network throttling for the email ...

Live scenario: Many times, we get trouble tickets, announcing that the Mithi mail server has slowed down and is exhibiting high CPU utilisation and load. T...

Recently Microsoft published an article that the basic authentication for POP and SMTP won't be supported in outlook from 1st Oct 2022. https://techcom...