Customer Support

Calendar 2

• [Calendar] How do I sync calendar information across devices
• [Calendar] How do I share my calendar

Mass Mailing 10

• [Mail|Mass-mailing] Best case practices for bulk mail
• [Mail] What is the difference between total messages per day and total recipients per day?
• [Mail] What happens when a user crosses the limits?
• [Mail] Can we restrict the users from sending the mail to a distribution list(group) which they are member of and they should only be able to receive the mail which was sent on that group.
• [Mass Mailing] Different ways to send bulk mail

View all 10

Integration and Co-existence Setup 16

• [SkyConnect] How to create local archives in a desktop client?
• [SkyConnect] Can we have AD authentication for the SkyConnect domains?
• [SkyConnect] Do we need to create sub-domains for the co-existence setup?
• [SkyConnect] How will mail flow for Groups or distribution lists on SkyConnect and O365 ?
• [SkyConnect] Can O365 user share documents in One drive with SkyConnect users? Can SkyConnect user access one drive?

View all 16

Administration 12

• Set Email Forwarding
• Troubleshooting the "Forgot Password" Feature Issue
• Forward a mail with particular subject.
• Email content format change after applying footer
• Redirect mails from ex-employee's account/Deleted user.

View all 12

Address Book 2

• [Address Book] How do I access the Global Address book from my mobile
• [Address Book] How to export contacts as CSV?

Email access via Desktop & Mobile clients 38

• [Mail] How to configure email access from mobile
• [Mail] Unable to view mail on a desktop client or baya
• [Mail] Unable to view attachments
• [Mail] Frequent IMAP folder Synchronizations in Outlook
• [Mail| Outlook] Mail search issue in outlook

View all 38

Storage Management 6

• [Mail] We have configured the Auto mail deletion feature. However the mailstore size has not reduced.
• [Mail] The Storage usage on my domain has crossed the limits we had set. How do we get it back within limits without impacting the productivity.
• [Mail] The leave copy on server setting on the POP client has been changed. However, the user's storage used is is not reducing.
• [Mail] We have configured the Save to Sent Items setting for POP users. Will the "leave copy on server" setting automatically delete mail from the Sent Items folder on the server?
• [Mail] I have deleted users, but they are still present in the storage user report.

View all 6

Security 7

• [Mail] Unable to configure custom links on the login page using customization tab in Admin panel
• [Mail] Intangible/Invisible Network Obstacles
• [Mail] Captcha enable/disable option under customization tab in Admin panel is not working
• [Mail] Internet Service Providers blocking SMTP port 25
• [Mail] Mithi solutions support TLS 1.2 as per PCI security standards council mandate

View all 7

SecureMailFlow Management 93

• [SecureMailFlow] What is the difference between SpamTitan and Trend HES?
• [SecureMailFlow|SpamTitan] Blacklist domain
• [SecureMailFlow|SpamTitan] I want to report spam
• [SecureMailFlow] What is a false positive, false negative and spam deleted
• [SecureMailFlow] Can SkyConnect control mail from legitimate ids which masquerade someone else?

View all 93

Login 8

• [Mail] User's account has been locked out
• [Mail|Baya| Blank Page] Mails not loading on Webmail
• [Mail] User is unable to login to his account using the web client (Baya V3/V2)
• [Mail|Baya|2FA] Already registered user is prompted to register for 2FA again
• [Mail] User's account password needs to be reset

View all 8

Reports 5

• [Mail] [Report] I have deleted users, but they are still present in the storage user report.
• [Mail] How do I get the list of all active users
• [Mail] How do I get the list of all users in the domain
• [Mail] [User reports] How do I get Active users of domain
• Error While Releasing Mail from Quarantine Report

Mail flow problems 18

• [Mail] I occassionally receive bounce messages for mail I never sent
• [Mail| Incoming] Mail from an external sender is not received
• [Mail] End users cannot send mail
• [Mail] Mail from another user on my domain is not received by me
• [Mail] Unable to send a mail to a external user

View all 18

Getting Started 15

• [SkyConnect] How to test MX entries of a from a Linux desktop?
• [SkyConnect] What will happen if the mail comes to old setup in transition period?
• [SkyConnect] How much time it will take to reflect the new DNS records?
• [SkyConnect] What all activities will be involved for go live?
• [SkyConnect] How much time will it take in shifting from our existing mail server to the SkyConnect servers?

View all 15

Migration From Baya V2 to Baya V4 7

• [Mail] How to migrate Calendar events from Baya V2 to Baya V4?
• [Mail] How to migrate contacts from my Personal Address Book in Baya V2 to Baya V4?
• [Mail] How to migrate from Baya V2 to V4
• [Mail] How fields are mapped from VCF file to Baya V2 Personal Contacts?
• [Mail] How to export contacts from Baya V2 to CSV or VCF file?

View all 7

Backup 5

• [Mail] Why I should not use the IMAP option to get a backup of a mail box?
• [Mail]Why I should not use the POP option to get a backup of a mail box?
• [Mail] How do I export the mails from a desktop client
• [Mail] How do I backup a user's mailbox
• Mails got deleted by user from skyconnect account

Provisioning 6

• [Mail] Delete domains
• [Mail] Add/Provision domains
• [Mail] Add/Provision users
• [Mail] Delete users
• [Mail] Create groups or distribution lists and add members

View all 6

SkyConnect Billing 2

• Any exported mail from SkyConnect is chargeable?
• [Billing] How to reduce the cost of the SkyConnect bill ?

Mail flow configurations 3

• [Mail] How do I block a user from sending mail
• [Mail] Configuration for sending mail via an application
• [Mail] How do I block a user from receiving mail