Customer Support

Refer to the document linked here to know the difference between SpamTitan and Trend HES.

Symptoms All or some users of your domain are receiving unwanted/ suspicious mail from ids of a foreign domain.   Few users are receiving unwanted...

Symptom  Users are receiving spam mail from external email ids  Solution Refer to the steps mentioned here to blacklist an external email id or a doma...

A “false positive” is a “clean mail” that was mistakenly detected as a spam mail by the spam scanning engine. With anti-spam detection enabled, the cont...

Situation A user of our customer's domain, received a mail from his chairman, with some instructions. The user responded to the email with the required...

The format in which policies have to be defined on SpamTitan are different from that of Trend and team is working towards migrating your policies.

Symptoms End users are receiving alerts from the Secure Mail flow system of the type: Trend Micro Hosted Email Security quarantined spam <dd/mm/yyyy>...

Yes. Refer here for details.

This will be shared with you via email. If you have problems locating the email, contact our support team and they will help you.

No Kindly replace the Trend MX settings with the Spam Titan ones.