SecureMailFlow Management

SecureMailFlow Management

[SecureMailFlow|SpamTitan] Have the userwise whitelist and blacklist been migrated to SpamTitan?
No. End users will have to recreate these using the Quarantine digests.
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Can I get reports?
Yes. Refer here for details.
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] We have multiple domains, can each domain have a separate admin?
Yes The email id can be one of the following: a) postmaster@<domain> for the domain hosted on SkyConnect b) The tech contact id for your domain. T...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow] What level of spam protection does SecureMailFlow offer?
The SecureMailFlow service offers a guarantee on the following (based on a back to back guarantee from Mithi's vendor of email security. Spam protec...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow] Can we disable mobile access for certain set of users in SkyConnect?
SkyConnect supports standard protocols for services, which are used by the clients, both desktop and mobile. Since the last mile connection to the services ...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] What if I dont change MX records in time?
The contract with Trend ends on 20th Aug 2021.  Kindly change the MX prior to that else you stand to lose mail.
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] What will happen if I dont add the DKIM key?
Mails sent from SpamTitan will be marked as spam
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] When will outbound mail start flowing from SpamTitan?
Once you have updated the DKIM records, our team will reroute the outgoing mail from SpamTitan
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Can you bypass the spam rules for a domain?
Yes.  Please raise a ticket with request details
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Why dont the incoming mails have the header with the caution?
This has not been enabled on SpamTitan. We are working with the vendor to enable the same.
Mon, 9 Jan, 2023 at 8:19 PM