Customer Support

Symptoms  One or more users of your domain are receiving unwanted mail from an external user id.  Solution  Option 1: Blacklist the id from sending ma...

Symptoms Mail from known senders are missing Mail is quarantined Mail not found Possible Causes  The SecureMailFlow service is designed to protec...

Yes

Yes. Refer here for details.

While tracing a mail, if you find any mail blocked with a reason as “Sender IP detected in QIL or RBL”, it means that the mail came from an IP address whose...

Yes. Refer here for details.

Yes. Refer here for details.

Your task would be to a) Login to the SpamTitan console, get familiar with the SpamTitan console, and update settings as required b) Update the MX records...

Refer here for details.

Refer to the Go-live document to update MX Records. Reference links How to test MX entries from a Linux desktop?  How to Test current MX record in wi...