Customer Support

Symptoms  End users are receiving alerts from the Secure Mail flow system of the type Spam Quarantine Report Cause  These are quarantined message repo...

Symptoms  Mails from senders of a known external domain are getting quarantined.  Solution  Whitelist the domain for all users of your domain  Refer ...

Symptoms All or some users of your domain are receiving unwanted/ suspicious mail from ids of a foreign domain.  Few users are receiving unwanted/ suspic...

Allow listed/block listed sender testing is performed after a message is received. As such, front-line controls may still apply. For instance, if the connec...

Password complexity can be defined and enforced e.g. password should have 3  alphabets, 2 numeric characters, and 1 special character. The minimum Password ...

Symptoms Mails are quarantined due to Scan Limitations. The email digest and logs show the reason  "Rejection due to Scan Limitations". Ca...

There could be several reasons for this and the exact reason is best given by the team supporting that security service or appliance. However,  generally, t...

Symptoms  Mail from known senders are missing  Mail is quarantined  Mail not found  Possible Causes   The SecureMailFlow service is designed to prot...

Symptoms  Mail from known external senders are getting quarantined  Solution  Option 1. Refer to the steps mentioned here to whitelist the id to allow...

The solution components do not store any part of the message body in any of the logs. This will ensure that no part of the message is visible in the logs. O...