SecureMailFlow Management

SecureMailFlow Management

[SecureMailFlow|SpamTitan] End users are getting mail from SpamTitan with the subject having text "Spam Quarantine Report"
Symptoms  End users are receiving alerts from the Secure Mail flow system of the type Spam Quarantine Report Cause  These are quarantined message repo...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Whitelist domain
Symptoms  Mails from senders of a known external domain are getting quarantined.  Solution  Whitelist the domain for all users of your domain  Refer ...
Mon, 14 Oct, 2024 at 5:38 PM
[SecureMailFlow] Blacklist domain
Symptoms All or some users of your domain are receiving unwanted/ suspicious mail from ids of a foreign domain.  Few users are receiving unwanted/ suspic...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Are all spam rules bypassed if I whitelist an id or domain?
Allow listed/block listed sender testing is performed after a message is received. As such, front-line controls may still apply. For instance, if the connec...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow] What are the password security policies available on Mithi SkyConnect?
Password complexity can be defined and enforced e.g. password should have 3  alphabets, 2 numeric characters, and 1 special character. The minimum Password ...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow] The email digest shows some mail are quarantined because of scan limitations. What does that mean? Is it possible to bypass these rules?
Symptoms Mails are quarantined due to Scan Limitations. The email digest and logs show the reason  "Rejection due to Scan Limitations". Ca...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow] What causes the email domain being rejected by the security appliance or gateway security service at the customer end? How does Mithi's Cloud based Email Hosted service deal with it?
There could be several reasons for this and the exact reason is best given by the team supporting that security service or appliance. However,  generally, t...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] My mail is quarantined. How to release it?
Symptoms  Mail from known senders are missing  Mail is quarantined  Mail not found  Possible Causes   The SecureMailFlow service is designed to prot...
Mon, 9 Jan, 2023 at 8:19 PM
[SecureMailFlow|SpamTitan] Whitelist user
Symptoms  Mail from known external senders are getting quarantined  Solution  Option 1. Refer to the steps mentioned here to whitelist the id to allow...
Mon, 14 Oct, 2024 at 5:37 PM
[SecureMailFlow] In our environment, users sometimes need to share their credit card numbers in the email. At no point this information should be available to anyone working on the server (not even in logs). How does Mithi ensure this ?
The solution components do not store any part of the message body in any of the logs. This will ensure that no part of the message is visible in the logs. O...
Mon, 9 Jan, 2023 at 8:19 PM