Logo

Customer Support

Welcome
Login
Home Solutions
Login to submit a new ticket
Check ticket status
Solution home SkyConnect SecureMailFlow Management

[SecureMailFlow|SpamTitan] Whitelist user Print

Created by: Mithi Customer Care

Modified on: Mon, 9 Jan, 2023 at 8:19 PM


Symptoms 

  • Mail from known external senders are getting quarantined 

Solution 

  • Option 1. Refer to the steps mentioned here to whitelist the id to allow sending to all users on your domain 

After whitelisting the sender email id, mails from this id will be delivered to any user of your domain 

  • Option 2. Ask the recipient to allow the sender from the Quarantine report received to them through email

Reference Topics

  • Adding, Deleting & Importing to Allow Lists

M
Mithi is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.

Related Articles

    Article views count