Customer Support

RBL or Realtime Blackhole Lists are enabled by default. If enabled, incoming messages will be checked to see if they passed through one or more machines tha...

Click on the mail Click on the View Message tab The entire message along with the attachments is displayed

Problem: Domain blocked in SPF/ DMARC/ DKIM checks (for Inbound mail) Symptoms  Incoming mail from a particular domain is not received The sender get...

Only senders whose mail is marked as spam can be added to the allow list. Senders whose mail are marked as Virus, Banned, Content filtered or DMARC will not...

The domain whitelist has been imported under the domain. To check the migrated list Login as Domain Administrator or switch role to the Domain Adminis...

MX records need to be changed. New DKIM records need to be added. Reference Topics What are the new MX records? How do I change the MX records? ...

The incoming and outgoing traffic can be monitored using the History section in the Reporting tab. Login as a Domain Group or Domain Admin Go to the R...

The user settings are given the highest priority. The second priority is for the domain settings and then for the Domain Group.

Yes. Till 15th Sep 2021. 

Yes. To create users do the following: Log in as the Domain Administrator Select the AntiSpam Engine tab Go to User Policies Check if user already p...