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Symptoms: The delivery status of inbound mail shows as 'Blocked BANNED' in SpamTitan The email gets quarantined  Diagnosis: The attachment...

Why should you add your Display Names to the User Policies? Display Names are used by Spam Titan to verify whether an email ID is using someone else's ...

Types of attachment filters Extension Filters Using a mail's MIME headers, the attachment filter can extract a file attachment's extension, and ap...

To add the pattern filter kindly refer the below article and add the keywords <<Action Required,MAILER-DAEMON,Pending Mails,Email Alert,Expired,Expiri...

In SkyConnect, the validation of the recipient user is done during the first phase of the SMTP mail transaction. In this configuration, bounce / ndr is not ...

1. We can change password of spam titan by change role to user. 2. than click on setting-------> user management  3. than enter old password and ...

Problem Reported: The mail sent within the same domain got quarantined/blocked on the SpamTitan. Observations: Check the mail in Spamtitan > Report...

To release a mail from quarantine,  There are two ways users can use are given below, First is using email digest report- As a user, you will rece...

If the mails containing virus infected attachments/macro attachments are getting allowed through SpamTitan and delivers to end users. Please add a pattern f...

Problem reported: Spam email recieved having domain display name in From address. Solution: Below action need to be taken to avoid phishing emails lik...