I am writing to address the issue you recently encountered regarding the deletion of emails from the Skyconnect account by the end user. We understand the importance of these emails, and we sincerely apologize for any inconvenience this situation may have caused.

After a thorough investigation, it has been determined that the deleted emails cannot be recovered from the account. We truly regret any distress this has caused, and we are committed to providing support to resolve this matter.


If you have an active Vaultastic subscription, we would like to extend our assistance in exporting your emails from your Vaultastic account. Vaultastic is our secure email archiving solution that ensures the preservation and accessibility of your valuable communications.

Please refer to the below solution link for more details: