Customer Support

If an employee has left the organization and you wish to redirect emails sent to their deleted office email address to another account, you have two options:

A) Set the ex-employee's email ID as an alias to the desired email ID. This ensures that any emails sent to the former employee's address are automatically forwarded to the designated account.

Pros:

1. Emails are seamlessly forwarded to the designated email ID without any manual intervention.
2. The process of setting up an alias is relatively straightforward and can be easily managed by the organization's IT team.
3. There is less confusion as the redirection is direct and specific to a single account.

Cons:

B) Alternatively, create a group with a name identical to the ex-employee's email ID. You can then add the necessary members to this group, ensuring that emails intended for the former employee will deliver to the members of that group.

Pros:

1. Multiple individuals can access the emails, ensuring that important information is not missed and can be handled by the appropriate team members.
2. Team members within the group can collaborate on any tasks or communications related to the ex-employee's responsibilities.
3. This method allows for a smoother transition in the case of a sudden departure, as multiple people can be involved in managing the communications.

Cons:

1. Managing the group and ensuring that the right individuals have access to the emails might require additional administrative efforts.
2. With multiple individuals having access, there might be confusion about who is responsible for responding to specific emails, potentially leading to delayed or inadequate responses.
3. If sensitive information is involved, the accessibility of the emails to multiple members might raise security concerns.

Refer to the below solution docs for doing the required configurations.

https://docs.mithi.com/home/how-to-provision-users-distribution-lists-in-skyconnect