Customer Support

Symptoms User is unable to login from the web client or a desktop/mobile client "Login Failed" message displays when the user tries to log in t...

Symptoms Mails are working in Outlook Mails do not load in webmail and a blank page is seen after logging in Causes  Access control If access cont...

Symptoms User is unable to login to the web client (Baya V2/ Baya V3) The message displayed on Baya V3 is "Login failed" Possible causes Th...

How does 2FA work? Baya generates an 80-bit secret key This is transferred securely to the Authenticator app as a QR code (scanned using the Google Authe...

Admin User As an admin user, you can reset the user's account password using the Admin Panel. End User Users of the domain can reset the password ...

In the latest version of the web client, Baya V4, the login page is customisable from the user end. You can change the background image to an image of y...

If spam emails in bulk were sent from your account, the id will be automatically blacklisted under rate control to prevent further harm to the systems and s...