Customer Support

General 9

• What is MyAccount at Mithi? Who can access the MyAccount?
• Which email id is ideal for accessing the MyAccout at Mithi ?
• What will be the impact if you confirm to change the login id to access MyAccount?
• Escalation Matrix
• Mail-merge plugin on thunderbird

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Contacts and Roles 11

• [Mithi Account] I changed the tech contact using the Mithi Account, but I can't log in to the SkyConnect/Vaultastic Admin Panel using the new ID.
• [Mithi Account] I changed the tech contact using the Mithi Account but I can't login to the Trend console using the new ID.
• [Mithi Account] I changed the tech contact, but I can't login to LegacyFlo using the new ID.
• [Mithi Account] I changed the Billing contact, but the license organization name still shows the old id.
• [Mithi Account] Why can't I change the license organization name. The email id is no longer valid.

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