Customer Support

General 24

• [LegacyFlo] Why don't the counts in the source and destination match?
• [LegacyFlo] Can one organization have more than one account on the application?
• [LegacyFlo] Can I import historical data to a Vaultastic account after I have started live email archiving?
• [LegacyFlo] What are the different request types supported?
• [LegacyFlo] My GMAILOAUTH-S3-ZIP job failed due to error -Source IMAP access is disabled for your domain. What to do?

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AWS S3 13

• [LegacyFlo] Why do I need an S3 with LegacyFlo?
• [LegacyFlo] How do I grant access to my S3 bucket to LegacyFlo for importing data to SkyConnect/Vaultastic from data files on the bucket?
• [LegacyFlo] My region is not listed here. Can Mithi provide support?
• [LegacyFlo] Do I need to create my own S3 bucket or can Mithi provide one?
• [LegacyFlo] What is a AWS S3?

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Uploading Data File to S3 bucket 1

• [LegacyFlo] I am unable to upload PST/EML/MBOX file using the S3 browser

S3 Browser 1

• [LegacyFlo] I dont have S3 browser on my machine. How to install it?

LegacyFlo Billing 2

• [Billing] Why is the import and export of data not part of my contract subscription?
• [LegacyFlo] Why is the LegacyFlo service available for the Pay Per Use agreement only? When is the LegacyFlo service required? Is it one time or frequent?

Using S3 Browser 10

• [LegacyFlo] How to upload large sized files on S3 Browser?
• [LegacyFlo] What is S3 Browser?
• [LegacyFlo] How to make sure data is not corrupted traversing the network?
• [LegacyFlo] How to start working with S3 Browser?
• [LegacyFlo] How to retry uploading files on S3 browser?

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Migrating Data Files from S3 bucket to Vaultastic 10

• [LegacyFlo] What is the maximum PST size that can be converted?
• [LegayFlo] How do I upload the files from which data has to be imported?
• [LegacyFlo] Does LegacyFlo support importing and converting NSF files?
• [LegacyFlo] Why do I have to upload the files to an S3 bucket?
• [LegcyFlo] When should I use a snowball to copy my data?

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