Customer Support

Telnet protocol allows you to test if a port is open to connections or not using simple telnet command. To run the command, you need to have the telnet clie...

I hope this email finds you well. Unfortunately, we regret to inform you that the "Mail Recall" feature is currently unavailable. The Mail Rec...

1. The mail has not reached the Secure Mail Flow servers and is pending for delivery on the sender's servers.  To confirm, login to the Secure Mail flo...

Problem: Mail forwarding to gmail users not working. Solution: According to updated gmail policies for forwarded emails, gmail may reject the forwarde...

Problem reported: Sender is recieving sent email in Inbox. Possible cause: There might be filter applied at baya/outlook Archive ID is set to his ow...

Symptoms A sent mail can be seen twice in the sent items folder, however, it has been sent only once. Cause Baya V3/V4 and outlook allows the users...

Problem reported: User1 reported receiving a blank email from User2. Observations: The blank email was a read receipt for an email originally sent by ...

Problem: Gmail senders are not receiving bounce notifications when they send emails to non-existent recipient IDs. Reason: On SpamTitan, the email i...

Problem reported: User is not able to send mails. Mail rejected with below error code. said: 553 sorry, your mail was administratively denied. (#5.7.1...

Particular email id is blocked on spam titan at user level. How to remove sender id from block list at user level. Login to SpamTitan using ...