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The Importance of using SPF (Sender Policy Framework) for your email domain Consider the following two common situations and see if you can relate to them ...

Symptoms Mail from a known external sender is not received by a user. Possible Causes and Solutions 1. The mail has not reached the Secure Mail Flo...

Symptoms 1. End-user cannot send mail. 2. When sending, end users get a pop-up error message OR users get a bounce message Some common causes 1. Rec...

Symptoms Mail from a user on the hosted domain is not received by another user in the same domain. Possible Causes and Solutions 1. The sender has ...

Symptoms User is unable to send mail to an external recipient Possible causes and solutions 1. When sending the request is getting rejected.  The ...

If the mail sent from skyconnect user to an outside domain user couldn't reach the recipient and the user is not getting any failure or bounce email. In...

Symptoms Users get password pop-ups in Outlook for IMAP or POP access Sent mails may be stuck in the outbox Unable to send/receive emails from a particu...

The emails sent could be delivered in spam due to multiple issues such as the mail content(attachments, spam trigger words etc.), domain configurations, dom...

Symptoms User is unable to send mail to another user on the same domain Possible causes and solutions 1. When sending the request is getting reject...

Symptom More than one copy of the same mail is being received by the user Probable Causes 1. The mail is sent to the user and a group(distribution lis...