Customer Support

The Vaultastic admin can control the following The access to the Vaultastic accounts The ability to download or export mail from the self-service port...

The link to download the exported mail will expire in 7 days from the date of creation.

Lifetime is a property, which determines how long mails are stored in the archive. For example, if the lifetime is 1 year, then mail archived today will...

As an administrator, you can subscribe to email reports which give you a summary of the mail flow, storage, active users, etc. You can choose to get the rep...

Symptoms No mail intimation that the job has started. No intimation of the job being completed. Cant start the export Incomplete data output Solut...

Symptoms Unable to access the Inactive store from Vaultastic V4 Possible Causes Are you using Google Chrome to access Vaultastic V4? In Janu...

Vaultastic V3Vaultastic V4 Storage No Dedup No compression Dedup Compressed Performance Lower performance for larger vaults Faster ...

The Active Store is billed as per the storage consumed, which means that you can upload any amount of historical mail data to a user's vault.

Symptoms The user has an account on Vaultastic. When the user logs into the self-service portal, he cannot see any email in the Archive or eDiscovery vie...

Symptoms The user has an account on Vaultastic. On logging into the self-service portal, the search results do not show mail. Probable Causes T...