[Vaultastic V4] Can't see user's mail in the eDiscovery interface of the Active Store.
Symptoms The user has an account on Vaultastic. On logging into the self-service portal, the search results do not show mail. Probable Causes T...
Thu, 25 May, 2023 at 2:08 PM
[Vaultastic V4] How to download data from Vaultastic Active Store?
Retrieving one mail at a time Single mail can be downloaded or restored using the eDiscovery view by end users logging into their vaults using the Self Ser...
Thu, 25 May, 2023 at 12:29 PM
[Vaultastic V4] As an administrator, can I search through a user's data on the Active Store?
If you have a senior admin role, there are two ways you can look through a user’s archive. 1. By resetting the user’s Vaultastic account password and lo...
Thu, 25 May, 2023 at 1:29 PM
[Vaultastic V3] Does the retention policy of a Vaultastic plan apply to legacy data?
Since legacy data upload is supported only for the storage-based Hold plan of Vaultastic, no retention is applied.
Mon, 9 Jan, 2023 at 8:17 PM
[Vaultastic V4] Users can't find any mail / can find very few mail for another user using the eDiscovery interface to access the Active Store.
Symptoms User has logged into an account with rights to search for mail in the other user's vault  But the eDiscovery search does not show mail for c...
Thu, 25 May, 2023 at 2:03 PM
[Vaultastic V4] I have enabled live mail archiving for users of my O365 domain. Will bcc mails also be archived?
Yes. To understand the working, let us look at the following example of the domain which is hosted on O365 and the corresponding Vaultas...
Thu, 25 May, 2023 at 2:00 PM