Customer Support

If your request fails, then the error message can be seen in the status column. The table below gives the error messages and descriptions, including the...

No, a request once started cannot be canceled.

When a request is complete, either successfully or it fails, a mail will be sent to you with the details or you can log in to the LegacyFlo app and view the...

The parameters for a request depend on the request type. For example, for requests to migrate from data files having PST, EML or MBOX data, you have to ...

Sign up for a LegacyFlo account from the LegacyFlo website. The login credentials will be shared by mail.  Note: If you sign up for SkyConnect or Vaulta...

The LegacyFlo application can inform you of the number of mails in Vaultastic after sync.  It will not be able to identify the exact mail which did not get...

The table below shows the different stages of the process. These stages are highlighted in the Status column. The meaning and the estimated time in each...

Yes. You can perform the following Bulk operations: 1. Submit requests 2. Verify Requests 3. Start Requests 4. Delete Requests

If the source or destination user password contains special characters (space) and "(double quote) job request will fail the verification showing an au...

Problem When starting multiple Vaultastic4-S3-PST or Vaultastic4-S3-ZIP requests, they all fail with the error having the string “Temporary authentication ...