General

[LegacyFlo] My request on the LegacyFlo portal failed. How do I recover?
If your request fails, then the error message can be seen in the status column. The table below gives the error messages and descriptions, including the...
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] Can I cancel a running request?
No, a request once started cannot be canceled.
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] How do I know when a request is complete?
When a request is complete, either successfully or it fails, a mail will be sent to you with the details or you can log in to the LegacyFlo app and view the...
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] What are the request parameters?
The parameters for a request depend on the request type. For example, for requests to migrate from data files having PST, EML or MBOX data, you have to ...
Mon, 1 Jan, 2024 at 3:30 PM
[LegacyFlo] How do I get an account on the application?
Sign up for a LegacyFlo account from the LegacyFlo website. The login credentials will be shared by mail.  Note: If you sign up for SkyConnect or Vaulta...
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] Will I know which mail did not get uploaded?
The LegacyFlo application can inform you of the number of mails in Vaultastic after sync.  It will not be able to identify the exact mail which did not get...
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] What are the different stages in the upload process and how long will it take in each stage?
The table below shows the different stages of the process. These stages are highlighted in the Status column. The meaning and the estimated time in each...
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] Can I perform Bulk operations?
Yes. You can perform the following Bulk operations: 1. Submit requests 2. Verify Requests 3. Start Requests 4. Delete Requests
Mon, 9 Jan, 2023 at 8:24 PM
[LegacyFlo] My job request failed due to an authentication error. What could be the reason?
If the source or destination user password contains special characters (space) and "(double quote) job request will fail the verification showing an au...
Mon, 9 Jan, 2023 at 8:24 PM
"Temporary authentication failure" in Vaultastic4-S3-PST or Vaultastic4-S3-ZIP requests
Problem When starting multiple Vaultastic4-S3-PST or Vaultastic4-S3-ZIP requests, they all fail with the error having the string “Temporary authentication ...
Tue, 11 Jul, 2023 at 2:40 PM