Purpose
To disable/enable password expiry settings at the domain and user levels using the Admin Panel.
Part 1: Disable Password Expiry at Domain Level
Login to the Admin Panel with your admin credentials.
Navigate to Password Policies.
Locate the option “Password Expiry”.
Disable/enabled the toggle/switch for Password Expiry as highlighted in the panel
Once disabled, password expiry will be turned off at the domain level.
Part 2: Update Password Expiry at User Level
Even after disabling/enabling it at the domain level, password expiry must also be updated for individual users.
Steps to Update User-Level Password Expiry Settings:
Step 1: Navigate to User Import Option
Go to the Users section in the Admin Panel.
Click on the "Add" dropdown.
Select the "Import" option.
Step 2: Import CSV to Update Users
A pop-up window will appear.
Uncheck the option “Add new users from the CSV” (since we’re updating existing users).
Step 3: Prepare and Upload CSV File
Click on "+ Select File" and upload your CSV file.
Click on “Continue” to proceed.
CSV File Format Instructions
Add only 100 users at a time in the CSV file.
The “Class of Service” column must be left empty.
Ensure that user email IDs and other relevant fields are accurately filled.
The CSV should only contain users whose password expiry needs to be updated.
| Domain | username | classofservice | passwordcanexpire |
| ABC.com | abuse | FALSE |
| Domain | username | classofservice | passwordcanexpire |
| ABC.com | abuse | TRUE |