To guide users on how to download and save individual email messages in .eml or .msg format from Outlook and Baya email interfaces.


Using Outlook Desktop App

  1. Open Microsoft Outlook.

  2. Select the email you want to save.

  3. Click on File → Save As (located in the top left corner).

  4. Choose the desired location to save the email.

  5. In the Save as type dropdown, choose:

    • Outlook Message Format – Unicode (*.msg) for .msg format, or

    • Use external tools if .eml format is required (refer to additional resources below).

  6. Click Save.

? For more options and tools to export as .eml, refer to:
Export email to file – CodeTwo


Download Email from Baya

  1. Login to Baya (webmail interface).

  2. Open the email you want to download.

  3. Click on the three vertical dots (⋮) located at the top right corner of the email view.

  4. Select the Export option.

  5. The email will be downloaded in .eml format.