Issue Summary

Users may report that emails received on Salesforce email addresses appear blank in the Salesforce interface or Salesforce Application.

Root Cause

This issue occurs when the original email was composed in plain text format only, with no HTML content included.
Salesforce relies on HTML formatting to properly render and display email content in its interface. If the email contains only plain text, Salesforce may fail to display the content, resulting in a blank email body.

This behavior is a known limitation of the Salesforce platform and is documented in Salesforce Article ID: 000389282.


Salesforce official website link:-

https://help.salesforce.com/s/articleView?id=000389282&type=1


Solution

*For Users or Clients

To ensure emails render properly in Salesforce Interface/Application:

  • Send emails in HTML format
    OR

  • Use Multipart format (emails that include both HTML and plain text bodies)