Thank you for reaching out. Below is the escalation matrix for our support services to ensure your issues are addressed in a timely and effective manner:

1. First Level: Helpdesk Ticketing System - (https://myaccount2.mithi.com/login).
 
- All initial support requests should be submitted through our helpdesk ticketing system. This allows us to log and track all inquiries. Our helpdesk team will work to resolve your issue promptly.


2. Second Level: Call Center -

Please note that the telephone support is available only at the following numbers:
020 71966703
020 67265882

 - If your issue is not resolved at the first level or requires more urgent attention, you can escalate it by contacting our call center. Our call center team is equipped to handle more complex or time-sensitive issues.
   

3. Third Level: Email Support - sales@mithi.com

- For matters that remain unresolved after the second level or require further expertise, you can escalate to our third level of support via email. The sales@mithi.com id is monitored by multiple people and gets support as well as sales teams involved in resolving the case for faster action.

Please note that for optimal service, we recommend following this escalation path in sequence. However, if the nature of your issue is critical, you may escalate to the appropriate level sooner.


If you have any further questions or need clarification, feel free to reach out.