Unable to Send mails from Customer.advices@m1xchange.com : Customer Support

Unable to Send mails from Customer.advices@m1xchange.com Print

Created by: Mithi Service Desk

Modified on: Fri, 27 Sep, 2024 at 3:21 PM

Whenever client unable to send mails from Customer.advices@m1xchange.com.

We have to follow below steps :-

1. We have to check IP of the client it's whitelisted on our server or not.

2. Check the logs any hit/logs is found or not.

3. If there is not hit/logs found then Ask recipient to restart their Application Server.

4. There will be some temporary issue on the application side

Mithi is the author of this solution article.

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