Emails getting received from Non-existent ID of the organization. : Customer Support

Emails getting received from Non-existent ID of the organization. Print

Created by: Rohini Korke

Modified on: Tue, 26 Dec, 2023 at 3:09 PM

Problem Reported:

User got the email from the email ID of the organization which is already deleted.

Observations:

The sender Email ID(Non-existent/Deleted) is a alias of user “email ID”(Existent). The alias ID can be used for the authentication while sending the mail and it can also be configured in applications.

Solution:

The alias ID authentication can not be removed, if you don’t want the alias ID you can remove it using the Admin Panel console.

Rohini is the author of this solution article.

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Emails getting received from Non-existent ID of the organization. Print

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