End Users with eDiscovery access to the Vaultastic Active Store cannot find emails for a specific time period
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Created by: Mithi Customer Care
Modified on: Mon, 25 May, 2026 at 5:01 PM
Symptoms
- Users can access Vaultastic, but emails for certain dates are missing from the eDiscovery view.
Possible Causes
- Live mail archiving was not enabled during the requested period.
- Data from user’s mailboxes collected prior to configuration of live mail archiving was not uploaded to the Vaultastic Active Store.
- Data for a limited period was uploaded to the user’s vault on the Vaultastic Active Store.
- Lifecycle management has been configured to automatically move older mail to Vaultastic Open/Deep or a private store.
Resolution
- Check if the data is available on another Vaultastic Store.
- If available in PST or ZIP format, activate to the user’s vault on the Active Store
- If not uploaded to Vaultastic, upload from primary server, onprem PST backup or other sources.
Related Documentation
Mithi is the author of this solution article.
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