[Mail|MyMail] Emails getting delivered to Spam/auto-deleted in MyMail : Customer Support

[Mail|MyMail] Emails getting delivered to Spam/auto-deleted in MyMail Print

Created by: Mithi Customer Care

Modified on: Mon, 9 Jan, 2023 at 8:21 PM

Symptoms

As per the logs the mails are getting delivered in Inbox on the server
At the time of IMAP Sync from the third-party email clients, email is getting moved to the trash/Spam folder

Analysis

Once the mails are synced to this client the mails are getting moved to the trash folder and deleted (expunge) from the Inbox
Since it is an IMAP account all the folders get synced with the server resulting in the deletion of mail from INBOX from the server

Solution

Please check if there is any filter configured in Mymail account.
Check if the particular sender is marked as spam in MyMail

OR

Remove the Mymail application from your android device
Change the password of your account

It is highly recommended NOT to use MyMail application on Android as it does many operations directly from MyMail server, bypassing the Mailserver

M

Mithi is the author of this solution article.

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