Symptoms
Mail from known external senders are getting quarantined
Solution
Option 1. Whitelist the id to allow sending to all users on your domain
Raise a ticket with the sender's email id.
After whitelisting the sender email id, mails from this id will be delivered to any user of your domain
Option 2. Ask the recipient to whitelist the sender using the Quarantine Console for End Users or the Trend Micro email digest
Reference Topics
- Using the End User Quarantine Console
- Configure Mail Policies
- Manage quarantine using the Email Digest