[Vaultastic V4] Users can't find any mail / can find very few mail for another user using the eDiscovery interface to access the Active Store. : Customer Support

[Vaultastic V4] Users can't find any mail / can find very few mail for another user using the eDiscovery interface to access the Active Store. Print

Created by: Mithi Customer Care

Modified on: Thu, 25 May, 2023 at 2:03 PM

Symptoms

User has logged into an account with rights to search for mail in the other user's vault
But the eDiscovery search does not show mail for certain users, OR
shows very few emails, OR Shows no mail for the user for a specified period.

Probable causes

Indexing for the other user's vault is pending.
The configuration to archive live mail for the other user from the primary server is pending or incomplete.
There are no emails in the other user's vault for the given dates.

Solutions

Confirm that the primary server configuration is complete as mentioned here
If required, upload legacy data using LegacyFlo.

M

Mithi is the author of this solution article.

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