• The user has an account on Vaultastic.
  • When the user logs into the self-service portal, he cannot see any email in the Archive or eDiscovery view.

Probable Causes

There is no configuration on the primary server to archive live email for the user, or the configuration is incomplete.


  • Configure the primary server to configure the archiving.
  • Refer to the documentation here for the steps. 
  • For archiving from SkyConnect refer to the checklist given here