[Mail] Email content/formatting is missing/incorrect
Print
Created by: Mithi Customer Care
Modified on: Mon, 9 Jan, 2023 at 8:18 PM
Possible causes
- Email Delivery is incorrect
- Content is modified due to outlook or antivirus scanning
- Footer has long text/ objects
Solution
Case 1
- Check if the mail is properly visible on webmail, mobile or laptop devices. If it is seen properly on any one platform, that means the mail delivery is successful.
Case 2
- Review the Antivirus and Outlook logs for this mail to understand the reason for Content-Type modification
Case 3
- Remove the footer entirely or insert a plain text footer
Mithi is the author of this solution article.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.