FAQs Getting Started

[SkyConnect] Can we use a registered domain hosted with another service provider?
Sure you can. During deployment, your domain will be created on the SkyConnect servers.
Tue, 28 Jul, 2020 at 3:32 PM
[SkyConnect] How much time will it take in shifting from our existing mail server to the SkyConnect servers?
The provisioning of the domain takes one working day. The next step of provisioning users can be done immediately if the user list is available in the r...
Tue, 28 Jul, 2020 at 3:33 PM
[SkyConnect] What all activities will be involved for go live?
Refer to document Go live to know the activities to take your domain live on SkyConnect.
Tue, 28 Jul, 2020 at 3:45 PM
[SkyConnect] How to test MX entries of a from a Linux desktop?
Use the commands mentioned below to test MX entries in Linux Host -t mx example.com host -t txt example.com
Tue, 28 Jul, 2020 at 3:47 PM
[SkyConnect] How to Test current MX record in windows machine?
Follow the steps mentioned below to test current MX records in windows machine C:\> nslookup  Default Server: pdc.corp.example.com  Address: 192....
Tue, 28 Jul, 2020 at 5:07 PM
[SkyConnect] What are the tools on a Windows desktop to check MX records for a domain?
You can use the command nslookup from the command line.
Tue, 28 Jul, 2020 at 5:31 PM
[SkyConnect] What are the online tools available to check MX records for a domain?
You can test the MX Records from popular tools available on the internet like https://mxtoolbox.com/.
Tue, 28 Jul, 2020 at 5:33 PM
[SkyConnect] Does the migration require any downtime?
The Go-live which is the final step requires a change in the DNS entries. While the changes are done by changing a few settings, it may take time for the ne...
Tue, 28 Jul, 2020 at 5:34 PM
[SkyConnect] How much time it will take to reflect the new DNS records?
When changing a record, it will take the length of the TTL (time to live) in seconds to expire before your new changes go into effect. You can set the TTL t...
Tue, 28 Jul, 2020 at 5:37 PM
[SkyConnect] What precautions should I take when making the DNS changes?
Be very careful while doing the DNS changes. Incorrect addition/modification/deletion of DNS records may cause critical mail bounce issues. Keep the Mithi ...
Tue, 28 Jul, 2020 at 5:38 PM