General

[Vaultastic V3] The data export from the Archive view of the Self Service Portal of Vaultastic is not working
Symptoms No mail intimation that the job has started. No intimation of the job being completed. Cant start the export Incomplete data output Solut...
Mon, 27 Jul, 2020 at 9:47 AM
[Vaultastic V3] Problems using the Archive view
Symptoms User has a Vaultastic account On login to the Self Service Portal, he cannot see the mail in the personal folders of the Archive view or is gett...
Mon, 27 Jul, 2020 at 10:03 AM
[Vaultastic V3] Can see user's mail in the Archive view but can't find mail using the eDiscovery interface.
Symptoms The user has an account on Vaultastic. On logging to the self-service portal, the user sees the mail using the Archive view in different folders...
Mon, 27 Jul, 2020 at 10:03 AM
[Vaultastic V3] Users can't see any mail in the Archive view or using the eDiscovery interface
Symptoms The user has an account on Vaultastic. When the user logs into the self-service portal, he cannot see any email in the Archive or eDiscovery vie...
Mon, 27 Jul, 2020 at 10:48 AM
[Vaultastic V3] Users can't find any mail / can find very few mail for another user using the eDiscovery interface.
Symptoms User has logged into an account with rights to search for mail in the other user's vault  But the eDiscovery search does not show mail for ...
Mon, 27 Jul, 2020 at 10:49 AM
[Vaultastic V3] As an administrator, can I search through a user's archive?
If you have a senior admin role, there are two ways you can look through a user’s archive. 1. By resetting the user’s Vaultastic account password and lo...
Mon, 27 Jul, 2020 at 10:59 AM
[Vaultastic V3] How to download data from Vaultastic?
Retrieving one mail at a time Single mail can be downloaded or forwarded using the Archive or the eDiscovery view by end users logging into their vaults R...
Mon, 27 Jul, 2020 at 11:05 AM
[Vaultastic V3] I have enabled live mail archiving for users of my O365 domain. Will bcc mails also be archived?
Yes. To understand the working, let us look at the following example of the connectserver.co.in domain which is hosted on O365 and the corresponding Vaultas...
Mon, 27 Jul, 2020 at 11:34 AM