General

[LegacyFlo] How do I know when a request is complete?
When a request is complete, either successfully or it fails, a mail will be sent to you with the details or you can log in to the LegacyFlo app and view the...
Tue, 21 Jul, 2020 at 11:53 AM
[LegacyFlo] What are the different stages in the upload process and how long will it take in each stage?
The table below shows the different stages of the process. These stages are highlighted in the Status column. The meaning and the estimated time in each...
Tue, 21 Jul, 2020 at 11:54 AM
[LegacyFlo] Can I cancel a running request?
No, a request once started cannot be canceled.
Tue, 21 Jul, 2020 at 11:54 AM
[LegacyFlo] Can one organization have more than one account on the application?
A single account is created for each organization. Using this account, the administrator can submit multiple upload requests. Only the requests submitted by...
Tue, 21 Jul, 2020 at 11:54 AM
[LegacyFlo] My request on the LegacyFlo portal failed. How do I recover?
If your request fails, then the error message can be seen in the status column. The table below gives the error messages and descriptions, including the...
Tue, 21 Jul, 2020 at 11:54 AM
[LegacyFlo] How do I use LegacyFlo with internal servers with restricted IMAP access?
LegacyFlo is used to migrate email data from mail servers. There are two ways to do this. One is to extract data from the source mail systems in EML or ...
Tue, 21 Jul, 2020 at 11:55 AM
[LegacyFlo] Will I know which mail did not get uploaded?
The LegacyFlo application can inform you of the number of mails in Vaultastic after sync.  It will not be able to identify the exact mail which did not get...
Tue, 21 Jul, 2020 at 11:55 AM
[LegacyFlo] How long does the migration take?
The time taken to sync mail from an IMAP server to Vaultastic using LegacyFlo depends on factors such as: Speed of the IMAP server Rate limits at the ...
Tue, 21 Jul, 2020 at 11:55 AM
[LegacyFlo] Why don't the counts in the source and destination match?
In some rare cases, the conversion tool may not be able to convert source mail files to a Vaultastic compatible format. In such a case the mail will be skip...
Tue, 21 Jul, 2020 at 11:56 AM
[LegacyFlo] What are the source IMAP servers supported?
LegacyFlo supports all IMAP servers and has been tested with GSuite, O365, and SkyConnect.  If you need support for other IMAP servers, do contact us and w...
Tue, 21 Jul, 2020 at 11:56 AM