Monthly excess storage and extra users

FAQs on monthly excess storage and extra users

[Billing] [I purchased a block of storage for my organization at the start of my contract, then why am I getting an excess storage bill for the month?
Your block of storage is cumulative across all your users and domains (it's for your organization as a whole). To prevent disruptions in working when y...
Wed, 8 Jul, 2020 at 2:12 PM
[Billing] When I purchased your email solution, I thought we have unlimited quotas, then why am I receiving a bill for excess storage this month?
To subscribe to our cloud email solution, SkyConnect, you need to purchase licenses for the number of users and a cumulative block of storage. Your users co...
Wed, 8 Jul, 2020 at 2:13 PM
[Billing] When I have already paid upfront for the whole year for my set of users, why I am getting a bill for extra users this month?
To prevent disruptions in working or delays in provisioning new users when your pre-purchased resources run out, we do not stop any service for any of your ...
Wed, 8 Jul, 2020 at 2:14 PM
[Billing] I have purchased a subscription for 100 users for my organisation, but your bill this month suggests that we are using 110 users? Where can I get a list of these extra 10 users?
Refer to the FAQ Why am I getting this bill? Visit the admin panel, and view the list of users.  Also, you can subscribe to receive an active users repo...
Wed, 8 Jul, 2020 at 2:14 PM
[Billing] What is this unit of measurement - User_day?
User_day says, "how many users were provisioned in the system that day." Since this can change day to day (e.g., you may add a few users on a spec...
Wed, 8 Jul, 2020 at 2:15 PM
[Billing] I didn't receive any notifications of these changes to the billing model. Can you point me to the resources which explain this change?
You can find more information about the changes to the billing model in the below resources, in line with the changes and announcements. Customer Co...
Wed, 8 Jul, 2020 at 2:15 PM