Customer Support

We've been working on upgrading our systems to get visibility on the resource usage by our customers on the cloud.  Until we developed this system, an...

Every day, you consume a certain amount of GB of storage.  This consumption changes as you transact mail, delete mail or mailboxes, etc.  The GB-day Quant...

Together as an organization, you are exceeding your total purchased storage volume. Our systems have computed your total purchased volume by aggregating you...

If not already done, you can subscribe to the user quota report as described here.

Sure you can. Refer to this document for strategies on how to clean up excess storage. But since data is normally very valuable, we advise against clean...

Sure, Please raise a ticket with the block of storage required. Our team will allocate that storage to you and send you a pro-rated bill to the end of your ...

The bill will reflect this. For every day's excess calculation, the storage purchased on that day will be used as a reference.

You will still have to pay for the storage mentioned in the Contract payment agreement.

The invoice for extra storage usage will be for what you have already consumed in the previous month. If you have now cleaned up your storage usage, this wi...

Ideally, you should update your contract to order for the extra quantities to avoid frequent small amounts of bills in the future. Clubbing the bills will ...