Monthly excess storage and extra users

FAQs on monthly excess storage and extra users

[Billing] I've been your customer for a while, then why am I getting this bill now?
We've been working on upgrading our systems to get visibility on the resource usage by our customers on the cloud.  Until we developed this system, an...
Wed, 8 Jul, 2020 at 11:51 AM
[Billing] What is GB-day?
Every day, you consume a certain amount of GB of storage.  This consumption changes as you transact mail, delete mail or mailboxes, etc.  The GB-day Quant...
Wed, 8 Jul, 2020 at 11:51 AM
[Billing] I have purchased storage per user as part of my subscription. Is each of my users using excess storage?
Together as an organization, you are exceeding your total purchased storage volume. Our systems have computed your total purchased volume by aggregating you...
Wed, 8 Jul, 2020 at 11:52 AM
[Billing] Can I get a detailed report about the storage consumption by my users?
If not already done, you can subscribe to the user quota report as described here.
Wed, 8 Jul, 2020 at 11:53 AM
[Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?
Sure you can. Refer to this document for strategies on how to clean up excess storage. But since data is normally very valuable, we advise against clean...
Wed, 8 Jul, 2020 at 11:53 AM
[Billing] Do I have the option to purchase another block of storage and add that to my cumulative storage in one go, rather than this monthly bill?
Sure, Please raise a ticket with the block of storage required. Our team will allocate that storage to you and send you a pro-rated bill to the end of your ...
Wed, 8 Jul, 2020 at 11:53 AM
[Billing] For the excess storage billing, what happens if I buy more storage middle of the month?
The bill will reflect this. For every day's excess calculation, the storage purchased on that day will be used as a reference.
Wed, 8 Jul, 2020 at 11:53 AM
[Billing] What if I use less storage than what I have bought?
You will still have to pay for the storage mentioned in the Contract payment agreement.
Wed, 8 Jul, 2020 at 11:54 AM
[Billing] I have received an invoice for extra storage usage and have cleaned the usage. Will I still have to pay?
The invoice for extra storage usage will be for what you have already consumed in the previous month. If you have now cleaned up your storage usage, this wi...
Wed, 8 Jul, 2020 at 11:55 AM
[Billing] Can I pay my extra usage bill at the end of my contract as I will not get the additional payment approval during the contract? Our excess storage usage is minimal can I club them together?
Ideally, you should update your contract to order for the extra quantities to avoid frequent small amounts of bills in the future. Clubbing the bills will ...
Wed, 8 Jul, 2020 at 11:55 AM