General Queries

Frequently asked questions about excess storage usage billing

[Billing] Will I receive a separate monthly bill for each product?
No. The extra usage or Pay Per Use bills will have all items, all products in a single statement. 
Tue, 7 Jul, 2020 at 5:52 PM
[Billing] How and when will the invoice be sent?
Invoices will be sent by email.  You will receive a usage report for your Pay Per Use or Extra usage within the first ten days of the month. You can review...
Tue, 7 Jul, 2020 at 5:52 PM
[Billing] Can an organization purchase different products services with various payment agreements?
Yes, you can do that. You can have different products under different payment agreements. 
Wed, 8 Jul, 2020 at 11:44 AM
[Billing] Can payment agreements be changed?
If you subscribed to pay per use agreement, it would be easy to upgrade your contract.  Currently, from Contract to Pay Per Use not possible. We are explor...
Wed, 8 Jul, 2020 at 11:44 AM
[Billing] How do we confirm the usage?
At the start of the month, you will receive usage reports for the previous month. You can review the same and revert in case of any clarification or differe...
Wed, 8 Jul, 2020 at 11:44 AM
[Billing] How can I review my usage before I receive the invoice so I can reduce the unnecessary usage?
You can opt for the Pay Per Use agreement for the extra usage bill as a trigger or knowing that you will be getting the invoice at the end of the month. ...
Wed, 8 Jul, 2020 at 11:45 AM