Email access via Desktop & Mobile clients

Issue related to Desktop and Mobile clients when accessing email

[Mail] Unable to view mail on a desktop client
Symptoms A user cannot view the content of email using his/her desktop email client. Possible Cause The anti-virus software installed on the desktop m...
Wed, 4 Dec, 2019 at 12:39 PM
[Mail] How to configure email access from mobile
Configure settings to access your mailbox from  your desktop or mobile device  Reference Topics Mobile  Blue Mail on Android  Gmail on Android  K9 ...
Wed, 4 Dec, 2019 at 12:40 PM
[Mail] Unable to view attachments
Symptoms Cannot see the attachment using a desktop client Possible Cause Attachment is blocked by anti-virus on user's machine Solution If yo...
Wed, 4 Dec, 2019 at 12:42 PM
[Mail] Frequent IMAP folder Synchronizations in Outlook
Symptoms New mails are not getting downloaded in outlook Outlook hangs at folder synchronization when the user clicks on Send/Receive The account is con...
Wed, 4 Dec, 2019 at 12:42 PM
[Mail] Password pop-ups in Outlook or other desktop email clients
Symptoms Users get password pop-ups in Outlook for IMAP or POP access Possible Causes Password entered is incorrect Network throttling for the email ...
Wed, 4 Dec, 2019 at 12:47 PM
[Mail] How to test SMTP server using a telnet session (with or without authentication)
It is quite easy to test an SMTP server using the telnet program. On most computer systems, a connection can be established using the telnet command on the ...
Thu, 7 Nov, 2019 at 12:44 PM
[Mail] Error while sending a mail through Outlook: '553 sorry, relaying denied from your location [sender ip address]'
Problem:  End-users cannot send mail using Outlook Symptom: When the user presses the send button, he gets a POP with the error message: 553 sorry, re...
Wed, 4 Dec, 2019 at 12:49 PM
[Mail] [Exchange] Mail sent using MS Exchange appear in plain text or garbled when viewed from any client
Symptoms: 1. The mail cannot be viewed using any client such as Baya V2, Baya V3 or desktop clients, especially if the mail has tables, etc. 2. Only so...
Fri, 6 Dec, 2019 at 10:52 AM
[Mail] Unable to access mail using mobile/ desktop. Error: "Access is blocked"
Symptoms User receives "Access is blocked' message when accessing the mail account using mobile. However, the user can log in to the mail acc...
Tue, 21 Apr, 2020 at 5:12 PM