Mail flow problems

SkyConnect Mail flow problems

[Mail] End users cannot send mail
Symptoms 1. End-user cannot send mail. 2. When sending, end users get a pop-up error message OR users get a bounce message Some common causes 1. Rec...
Thu, 30 Apr, 2020 at 3:09 PM
[Mail| Incoming] Mail from an external sender is not received
Symptoms Mail from a known external sender is not received by a user. Possible Causes and Solutions 1. The mail has not reached the Secure Mail Flo...
Wed, 23 Mar, 2022 at 11:16 AM
[Mail] Unable to send a mail to a external user
Symptoms User is unable to send mail to an external recipient Possible causes and solutions 1. When sending the request is getting rejected.  The ...
Wed, 4 Dec, 2019 at 12:20 PM
[Mail] Mail from another user on my domain is not received by me
Symptoms Mail from a user on the hosted domain is not received by another user in the same domain. Possible Causes and Solutions 1. The sender has ...
Fri, 6 Dec, 2019 at 10:59 AM
[Mail] Unable to send a mail to another user on the same domain
Symptoms User is unable to send mail to another user on the same domain Possible causes and solutions 1. When sending the request is getting reject...
Wed, 4 Dec, 2019 at 12:23 PM
[Mail] Duplicate mail received
Symptom More than one copy of the same mail is being received by the user Probable Causes 1. The mail is sent to the user and a group(distribution lis...
Thu, 11 Nov, 2021 at 10:59 AM
[Mail] I occassionally receive bounce messages for mail I never sent
The Importance of using SPF (Sender Policy Framework) for your email domain Consider the following two common situations and see if you can relate to them ...
Mon, 23 Nov, 2020 at 4:37 PM
[Mail|Telnet] How to use Telnet to check connectivity with Skyconnect?
Telnet protocol allows you to test if a port is open to connections or not using simple telnet command. To run the command, you need to have the telnet clie...
Thu, 14 Oct, 2021 at 2:40 PM
[IP throttling] Is my IP throttled?
Symptoms Users get password pop-ups in Outlook for IMAP or POP access Sent mails may be stuck in the outbox Unable to send/receive emails from a particu...
Mon, 25 Oct, 2021 at 10:03 AM
[Mail| Outgoing] Sent emails are delivered in to the spam folder of the recipient
The emails sent could be delivered in spam due to multiple issues such as the mail content(attachments, spam trigger words etc.), domain configurations, dom...
Tue, 15 Mar, 2022 at 11:13 AM