Mail flow problems
SkyConnect Mail flow problems
Symptoms 1. End-user cannot send mail. 2. When sending, end users get a pop-up error message OR users get a bounce message Some common causes 1. Rec...
Thu, 30 Apr, 2020 at 3:09 PM
Symptoms Mail from a known external sender is not received by a user. Possible Causes and Solutions 1. The mail has not reached the Secure Mail Flo...
Fri, 27 Sep, 2019 at 4:55 PM
Symptoms User is unable to send mail to an external recipient Possible causes and solutions 1. When sending the request is getting rejected. The ...
Wed, 4 Dec, 2019 at 12:20 PM
Symptoms Mail from a user on the hosted domain is not received by another user in the same domain. Possible Causes and Solutions 1. The sender has ...
Fri, 6 Dec, 2019 at 10:59 AM
Symptoms User is unable to send mail to another user on the same domain Possible causes and solutions 1. When sending the request is getting reject...
Wed, 4 Dec, 2019 at 12:23 PM
Symptom More than one copy of the same mail is being received by the user Probable Causes 1. The mail is sent to the user and a group(distribution lis...
Wed, 4 Dec, 2019 at 12:37 PM