SecureMailFlow Management

SecureMailFlow Management

[SecureMailFlow] Blacklist domain
Symptoms All or some users of your domain are receiving unwanted/ suspicious mail from ids of a foreign domain.  Few users are receiving unwanted/ suspic...
Wed, 4 Dec, 2019 at 12:03 PM
[SecureMailFlow] Whitelist domain
Symptoms Mails from senders of a known external domain are getting quarantined. Solution Whitelist the domain for all users of your domain Raise ...
Wed, 4 Dec, 2019 at 12:04 PM
[SecureMailFlow] Blacklist user
Symptoms One or more users of your domain are receiving unwanted mail from a external user id. Solution Option 1: Blacklist the id from sending mail to a...
Wed, 4 Dec, 2019 at 12:05 PM
[SecureMailFlow] Whitelist user
Symptoms Mail from known external senders are getting quarantined Solution Option 1. Whitelist the id to allow sending to all users on your domain Ra...
Wed, 4 Dec, 2019 at 12:06 PM
[SecureMailFlow] End users are getting mail from Trend Micro with subject having text "quarantined spam"
Symptoms End users are receiving alerts from the Secure Mail flow system of the type: Trend Micro Hosted Email Security quarantined spam <dd/mm/yyyy>...
Wed, 4 Dec, 2019 at 12:07 PM
[SecureMailFlow] I want to report spam
Symptom Users are receiving spam mail from external email ids Solution 1. Raise a ticket to blacklist an external email id or a domain for all user...
Wed, 4 Dec, 2019 at 12:08 PM
[SecureMailFlow] My mail is quarantined. How to release it?
Symptoms Mail from known senders are missing Mail is quarantined Mail not found Possible Causes  The SecureMailFlow service is designed to protec...
Wed, 4 Dec, 2019 at 12:10 PM
[SecureMailFlow] The email digest shows some mail are quarantined because of scan limitations. What does that mean? Is it possible to bypass these rules?
Symptoms Mails are quarantined due to Scan Limitations. The email digest and logs show the reason  "Rejection due to Scan Limitations". Ca...
Wed, 4 Dec, 2019 at 12:15 PM
[SecureMailFlow] How does the SecureMailFlow work?
The SecureMailFlow service in Mithi Skyconnect is designed to protect your inbox from spam and virus mails. It also helps prevent your recipients from recei...
Tue, 11 Aug, 2020 at 2:30 PM
[SecureMailFlow] What causes the email domain being rejected by the security appliance or gateway security service at the customer end? How does Mithi's Cloud based Email Hosted service deal with it?
There could be several reasons for this and the exact reason is best given by the team supporting that security service or appliance. However,  generally, t...
Tue, 11 Aug, 2020 at 2:31 PM