Customer Support

Symptoms All or some users of your domain are receiving unwanted/ suspicious mail from ids of a foreign domain.  Few users are receiving unwanted/ suspic...

Symptoms Mails from senders of a known external domain are getting quarantined. Solution Whitelist the domain for all users of your domain Raise ...

Symptoms One or more users of your domain are receiving unwanted mail from a external user id. Solution Option 1: Blacklist the id from sending mail to a...

Symptoms Mail from known external senders are getting quarantined Solution Option 1. Whitelist the id to allow sending to all users on your domain Ra...

Symptoms End users are receiving alerts from the Secure Mail flow system of the type: Trend Micro Hosted Email Security quarantined spam <dd/mm/yyyy>...

Symptom Users are receiving spam mail from external email ids Solution 1. Raise a ticket to blacklist an external email id or a domain for all user...

Symptoms Mail from known senders are missing Mail is quarantined Mail not found Possible Causes  The SecureMailFlow service is designed to protec...

Symptoms Mails are quarantined due to Scan Limitations. The email digest and logs show the reason  "Rejection due to Scan Limitations". Ca...

The SecureMailFlow service in Mithi Skyconnect is designed to protect your inbox from spam and virus mails. It also helps prevent your recipients from recei...

There could be several reasons for this and the exact reason is best given by the team supporting that security service or appliance. However,  generally, t...