• User has a Vaultastic account
  • On login to the Self Service Portal, he cannot see the mail in the personal folders of the Archive view or is getting "Error while fetching" message

Probable Causes

  1. A temporary error
  2. The folder is large


  • If it is a temporary error, it goes on a browser refresh. Please refresh and check.
  • If the folder is large, try using the eDiscovery interface to search for the mail.
  • For quick search and better performance, it is essential to keep individual vault sizes below 100 GB. Refer to the topic here on how to keep the vault sizes small
  • If the problem persists, raise a ticket with us for further investigations.