[Vaultastic V3] Users can't find any mail / can find very few mail for another user using the eDiscovery interface. : Customer Support

[Vaultastic V3] Users can't find any mail / can find very few mail for another user using the eDiscovery interface. Print

Created by: Mithi Service Desk

Modified on: Mon, 27 Jul, 2020 at 10:49 AM

Symptoms

User has logged into an account with rights to search for mail in the other user's vault
But the eDiscovery search does not show mail for certain users, OR
shows very few emails, OR Shows no mail for the user for a specified period.

Probable causes

The other user's plan is Continuity. The emails are not indexed.
Indexing for the other user's vault is pending.
The configuration to archive live mail for the other user from the primary server pending or incomplete.
There are no emails in the other user's vault for the given dates.

Solutions

Change the plan of the other user to HOLD, TRACER or DURABILITY
Force a reindex of the vault of the other user as mentioned here
Confirm that the primary server configuration is complete as mentioned here
If required, upload legacy data using LegacyFlo.

M

Mithi is the author of this solution article.

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