Customer Support

General Queries 9

• [Billing] Will I receive a separate monthly bill for each product?
• [Billing] How and when will the invoice be sent?
• [Billing] Can an organization purchase different products services with various payment agreements?
• [Billing] Can payment agreements be changed?
• [Billing] How do we confirm the usage?

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Monthly excess storage and extra users 16

• [Billing] I've been your customer for a while, then why am I getting this bill now?
• [Billing] What is GB-day?
• [Billing] I have purchased storage per user as part of my subscription. Is each of my users using excess storage?
• [Billing] Can I get a detailed report about the storage consumption by my users?
• [Billing] Can I delete the excess email in my account to regularize my usage to my purchased quantities?

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